Cheryl F.
Do NOT waste your money on Ornexis products!
Finally received the product for restless legs syndrome after several weeks. It arrived with the already thin box crushed. However, that didn't affect the 'mat', which is probably not even 1/8" thick! There is a USB cord (about 5" long!) attached for you to somehow use this item for your feet. Company gives you 10 days from receipt to make return. We were out of town, so arrived home to find it on a Sunday - 9 days after it "arrived". This is a cheap tens type unit with the circuits printed on it, which does NOTHING for RLS. It might distract you if your symptoms are very mild, but if you have moderate to severe RLS, don't waste your money on this. This company should be ashamed for even selling this - especially for the amount they do.
Response from OrnexisMar 11, 2026
Hi Cheryl, Thank you for taking the time to share your experience. We completely understand how frustrating it must feel when a product does not meet your expectations, especially when you were hoping it would help with something as challenging as restless legs syndrome. We’re sorry to hear that the product did not provide the relief you were looking for and that the packaging arrived in less than ideal condition. That is certainly not the experience we want for our customers. Our support team reviews every case individually and is always happy to help with product concerns, usage guidance, or return-related questions. We would really appreciate the opportunity to look into your situation and assist you directly. Please reach out to us at [email protected] with your order number so we can review your case and help find the best possible solution for you. Kind regards, Glenda