Tim R.
0 Stars
This should be a 0 not a 1 star review To start off, the product took forever to ship and arrived in beat up packaging with a product that appeared to have been used. Then when I tried to hold them accountable to their 100 day return policy, they first offered an 80% discount and then cash totaling 20% of the charge and the ability to keep the used item (because shipping would be very costly to me). DO NOT buy from these scammers.
Response from OrnexisFeb 27, 2026
Hi Tim, Thank you for taking the time to share your experience. We completely understand how disappointing it must have felt to receive packaging that didn’t meet your expectations and to then feel frustrated during the return discussion. When a customer reports concerns about packaging or product condition, our support team reviews the case carefully and provides the available resolution options. Alternative solutions may sometimes be offered to provide flexibility, especially when return shipping costs are significant, but they are never meant to avoid accountability or dismiss a customer’s request. We genuinely want the opportunity to review your case properly and assist you directly. Please reach out to us at [email protected] (or reply to your existing email thread) and include your order number so we can look into everything in detail and work toward a clear resolution. We truly appreciate you bringing this to our attention and hope you’ll allow us the chance to support you further. Kind regards, Glenda