OrnexisReviews of ornexis.com

Response from OrnexisApr 4, 2026

Dear Joan, Thank you so much for taking the time to share your experience — your kind words truly mean a great deal to us! We are sorry to hear that the device did not work as expected upon arrival, but we are very glad that our team was able to assist you promptly and resolve the situation with a full refund. That is exactly the level of service we strive to provide for every customer. It is wonderful to hear that you would have no hesitation buying from us again, and we hope to have the opportunity to serve you in the future. Please do not hesitate to reach out to us at [email protected] if there is ever anything we can help with. Kind regards, Glenda

Response from OrnexisApr 4, 2026

Dear Claude, Thank you very much for your kind feedback and for taking the time to share your thoughts on the product! We are delighted to hear that you find the design well-crafted and compact. We completely understand your concern regarding the instruction manual, and we sincerely apologise for any confusion this may have caused. We are always working to improve the clarity of our guidance materials. In the meantime, please do not hesitate to contact us at [email protected] and our team will be happy to walk you through the settings and usage in detail to ensure you get the very best results from your device. Kind regards, Glenda

Response from OrnexisApr 2, 2026

Dear Crockett, Thank you for taking the time to share your experience, and we sincerely apologise for the difficulties you have encountered with your orders. We completely understand how frustrating it is to deal with a damaged package and ongoing delays, and we are sorry that your interactions with our team have not met your expectations. We would very much like to make this right for you. Please reach out to us directly at [email protected] with your order details, and we will ensure this is resolved promptly and to your satisfaction. Your experience matters to us greatly, and we are committed to doing better. Kind regards, Glenda

Response from OrnexisApr 2, 2026

Dear Lorraine, Thank you for sharing your honest feedback, and we are truly sorry to hear that you have not yet experienced the relief you were hoping for after two weeks of use. Results can vary from person to person, and we would love the opportunity to help you get the most out of your device. We would recommend trying the higher intensity settings and ensuring the conductive gel is applied evenly, as this can make a significant difference in effectiveness. Consistency and session duration also play an important role. Please do not hesitate to reach out to us at [email protected] and our team will be happy to provide personalised guidance to help you achieve better results. We truly want this to work for you. Kind regards, Glenda

Response from OrnexisMar 31, 2026

Dear Marymom, Thank you so much for sharing such a wonderful and detailed review — it truly made our day! We are absolutely thrilled to hear that you noticed a difference so quickly after receiving your EMS mat. Swelling and ankle discomfort can be so disruptive to daily life and sleep, and knowing that you are now experiencing relief is exactly the kind of result we hope for every one of our customers. Your kind words mean the world to us, and we are so glad the product is delivering real, meaningful results for you. Please do not hesitate to reach out to us at [email protected] if you ever have any questions or need any support along the way. Kind regards, Glenda

Response from OrnexisMar 31, 2026

Dear Jim, Thank you for bringing this to our attention, and we sincerely apologise for the inconvenience and frustration this situation has caused you. We completely understand how concerning it is to have placed an order on March 10th and not yet received it. We would very much like to investigate this for you right away and ensure this is resolved as quickly as possible. Please reach out to us directly at [email protected] with your order number and we will look into the tracking status and arrange a resolution for you without delay. We are committed to making this right for you. Kind regards, Glenda

Response from OrnexisMar 31, 2026

Dear Wally, Thank you for letting us know, and we sincerely apologise for the delay in receiving your order. We are glad to hear that a replacement is already on its way to you, and we want to assure you that we are doing everything we can to ensure it reaches you as soon as possible. We completely understand how frustrating it is to wait, and we appreciate your patience. If you have any further questions or would like an update on your replacement shipment, please do not hesitate to contact us at [email protected] — we are always here to help. Kind regards, Glenda

Response from OrnexisMar 30, 2026

Dear Peggy, Thank you so much for taking the time to share your experience — we truly appreciate it! We are delighted to hear that the device is working well for you and that you can feel the difference with each mode. It is wonderful to know it has been effective for your lower legs. You make a very valid point about the Conducting Gel instructions, and we sincerely apologise for any confusion this may have caused. To get the best results, we recommend applying a thin, even layer of the gel directly to the skin in the area you wish to treat before placing the pads. This helps to enhance conductivity and ensures a more comfortable and effective session. If you ever have any further questions or need additional guidance, please do not hesitate to reach out to us at [email protected] — we are always happy to help. Kind regards, Glenda