OrnexisReviews of ornexis.com

Response from OrnexisOct 7, 2026

Dear Ronda, Thank you for taking the time to share your experience, and I am truly sorry for the frustration this has caused. The way your guarantee request was handled does not reflect the standard of care we want every customer to receive, and I understand how disheartening that back-and-forth over partial credits must have felt. You are right that our units ship internationally through fulfilment partners, which can affect delivery times, but that is never an excuse for poor service or for sidestepping a clear request. Your request should have been handled directly, respectfully, and in line with our guarantee from the first email. I would like to look into your case personally and make this right. Please email me at [email protected] with the name and address used on your order so I can pull up your file and resolve this properly for you. Kind regards, Glenda

Response from OrnexisSep 15, 2026

Dear Laurie, Thank you so much for taking the time to share your experience — and for giving the mat a chance despite your initial doubts. It's wonderful to hear that you're already noticing a difference, especially with the leg cramps easing off. You're spot on that consistent use is where the real benefits show up: EMS works cumulatively by stimulating the muscles and encouraging healthy circulation, and most people feel the full effect after two to three weeks of daily sessions. Please do keep going, and if you ever have any questions along the way, our team is always happy to help at [email protected]. Kind regards, Glenda

Response from OrnexisSep 10, 2026

Dear TLM, Thank you for taking the time to share your experience and for the 4-star review. You are absolutely right that the difference in sensation between your legs is very often a reflection of circulation itself. EMS impulses travel more strongly through tissue with better blood flow, so a leg with poorer circulation can feel weaker stimulation even at the same intensity level. As circulation improves with consistent use, that difference typically evens out — most customers notice the fuller benefit after 2–3 weeks of daily sessions. We are glad the unit arrived promptly and that it is already stimulating your lower legs. If you would ever like personal guidance on session length or intensity for your left leg specifically, please feel free to reach out to us at [email protected] and we will be happy to help. Kind regards, Glenda

Response from OrnexisSep 10, 2026

Dear Karen, Thank you for your honest 4-star review and for taking the time to share such detailed feedback with us. We are sincerely sorry that the delivery took longer than it should have and that the packaging arrived in poor condition — that is not the standard we aim for, and we will pass this on to our fulfilment partners. Your feedback on the instructions is also very valuable; you are not the first customer to mention that the print is small and the wording could be clearer, and we will make sure the product team hears this directly. The suggestion of a simple protective case for storage and cord management is a genuinely good one and we will pass that along too. We are glad to hear that the pads themselves are working well for you and that your daughter is also benefiting — that means a great deal to us. If there is anything further we can help with, or if you would like clarification on any of the instructions, please write to us at [email protected] and we will walk you through it personally. Kind regards, Glenda

Response from OrnexisSep 7, 2026

Dear Customer, Thank you for taking the time to share your experience, and I am truly sorry for the frustration you have been through. Uneven intensity between the two sides is not how the device is meant to behave, and being sent back and forth for more videos and forms is not the standard of care we want anyone to receive. I would like to look into this personally and get you to a real solution rather than another form. Please write to me directly at [email protected] with your order number and any videos you have already sent, and I will pick up your case from there and arrange a fair resolution for the faulty unit. Once again, I am sorry for how this has been handled so far. I would very much like the chance to make it right. Kind regards, Glenda

Response from OrnexisSep 5, 2026

Dear Janice, Thank you for your 4-star review and for the honest feedback on the instructions — it's a fair point, and one we'll pass to the product team for the next print run. To clarify the three buttons: M switches between the different massage modes (each mode uses a different stimulation pattern to target circulation and muscle relaxation in a slightly different way), while + and − adjust the intensity within whichever mode you have selected. It's worth cycling through the modes at a low intensity first to feel the difference, then increasing + until you find the level that feels stimulating but still comfortable. We're really glad the EMS experience itself has been enjoyable and that the delivery arrived quickly. For the full benefits, we generally recommend two short sessions a day for 2–3 weeks — the effect on circulation is cumulative. If you'd like a more detailed walk-through of the modes and settings for your specific goals, please email us at [email protected] and we'll be happy to guide you personally. Kind regards, Glenda

Response from OrnexisSep 3, 2026

Dear Sharon, Thank you so much for your wonderful 5-star review — it truly made our day to read. We're delighted to hear that your legs feel soothing after each session and that you've already made the massager part of your daily routine three times a day. Please do keep going — the EMS impulses work cumulatively, and most customers begin to notice fuller benefits after 2–3 weeks of consistent use, so you are right on track. If you ever have any questions or would like personal guidance on getting the most out of your device, please feel free to reach out at [email protected] — we are always happy to help. Kind regards, Glenda

Response from OrnexisSep 3, 2026

Dear Brenda, Thank you for taking the time to share your experience, and please accept our sincerest apologies for the frustration and confusion you have been through. We are very sorry to hear that our device did not turn out to be suitable for your medical situation, and that the return process has been so difficult. That is genuinely not the experience we want any of our customers to have, and we would like the chance to look into your case personally under our 100-day guarantee. Could you please email us at [email protected] with your order details? A member of our team will review everything from your end — including what has already been sent back and to which address — and work directly with you to resolve this fairly and without further back-and-forth. Kind regards, Glenda