We specialize in providing budding artists with unique DIY Paint By Number canvases and all the painting tools needed to get started.
Originalpaintbynumber (originalpaintbynumber.com) has 427 customer reviews on Five Star Index, with an average rating of 1.1 out of 5.
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Shruti
do not waste your money !! I’ve ordered my kit on the 16th of March .. it hasn’t reached me yet.. I’m not sure if it’s a fraud and if I’m ever going to get it.. I tried to contact them a number of times and I keep getting the auto reply .. please beware when you purchase.. Order number : 38497
Tara M.
Order number 51044 still not received. Order start of March, it's now JUNE! no product and no refund!! I have emailed over 24 times they refuse to reply. I have called and left voice messages. I need a way to get in contact with the owner. I want a full refund since they cannot deliver my product. Thank you trust pilot do to your website the owner saw this and contacted me the very next day. I still have no product and they refused to give me a refund however they do assure me I will have a product within 2 weeks. I will keep you posted. This was a lie....I'm still waiting for resolution they said it would be resolved within two weeks it's now been an additional 5 weeks. Email Fran...still waiting on refund. they are refusing to refund my money but yet they also have no idea when product will be available.
Sarah G.
UPDATE : September 2020 my 3 paint by number pieces arrived in the post from China!!!! Couldn’t believe it! I have finished one and it looks amazing! Just started the other one and am missing paint and they definitely don’t match the picture... such effort to send back to China but let’s see how hilarious this looks... During lock down March/April 2020 I thought it would be nice to get a few of these to do. I bought three from them coming to around £45. I had a confirmation email, and a response to an email asking how long dispatch would be. They replied and didn’t actually answer my question. I then surprisingly got an email and text saying they had dispatched my items, gave me a tracking number that doesn’t exist on the tracking website given to me, a tracking site from China by the way, not USA. Looking at the other reviews, which admittedly I did not do before I ordered, I very much doubt my items will be arriving at all. Don’t bother. A friend of mine got some off Amazon but they did not have the ones I wanted.
Patrick B.
They act like a US company but they are based in China. They take your money then send you an email that says they're not shipping for a few weeks, then they send you a bunch of coupons to buy more things. When the product ships, if it ships, it's on ChinaPost and takes weeks to arrive. Their US phone number goes to voicemail and after the first time will automatically route you to voicemail. Absolutely a scam.
Lekethuia F.
On 4/12/2020 ordered a paint by number kit, never got a payment confirmation but my bank shows that money was taken from my account. I tried reaching out to them via email and I got an automatic response but nothing else phone calls goes directly into voice mail. I do not recommend this company and I wish I would have read the reviews of others before giving them my business.
Kathleen R.
Same experience wish I would have read these reviews earlier. Terrible and fraudulent do not order from them. Going to dispute charges and file a complaint as well.
Idalmis M.
Shame on theoriginalpaintbynumbers.com. This website is fraudulent. Do not order anything from them. I have attempted to reach them about my $100 order via text, email and telephone without success. No merchandise has arrived, already 2 weeks after I placed my order. No message about having shipped my order either. Luckily my Jetblue credit card is disputing the charges and has issued a credit. Interestingly, my credit card statement showed a charge by ‘painybynumbers’ which is NOT ‘theoriginalpaintbynumbers’ I ordered from. I will continue to order from Amazon who has always been reliable and responsive to their costumers.
Phoebe J.
After ordering 3 paintings from this website I never received them. An order confirmation email was sent to me for the paintings but after emailing the company several times, I finally decided to call my bank. Their automatic email response said they would reply within 7 working days but that never happened. DO NOT BUY FROM THIS SITE!!!!!
