OptumReviews of optum.com

I called optum billing because there was a discrepancy in my billing. After talking to my doctor's office the problem was resolved and I called optum back to tell them it's been resolved and not to worry about it; instead I get harassing calls back to back instead of them looking on my account and finding that all they had to do was bill my insurance and it would be paid. I asked to speak with a manager so they put me on an infamous wait list. I never got a call. When I can I will get as far away from opum as I can

I have been trying to establish a PCP for a little over a year. I lost my PCP, so I was shifted to a new one and when i missed my appt i was unable to reschedule due to him leaving. PCP#2 assignment my appt was set for Sept 11th, I received a call late July that my appt was canceled due to her leaving. I was seen by a NP very capable and efficient. But I still have no PCP assigned to me. I did get attention from the pharmacy most dept that I needed authorization from my provider to approve a medication that was adjusted by the NP when I was seen in July. Rating of the company mismanaging all the money thay are being paid out of my wages and my employers part. LESS THAN POOR. WILLFULLY NEGLIGENT IN THE CARE OF HUMAN BEINGS.

Upon my annual well visit my dr checks my skin. I had an extra copay on my account and the lady said it was because I asked a question about my skin during that visit. This is absurd and fraudulent to say the least. Money grabbing and why healthcare is through the roof. This is crazy. Someone should be held accountable for this!

I agree many of the medical staff are very good but the good ones don't stay long; they jump ship. The turnover of medical staff is crazy. Optum is constantly shifting me from personnel to personnel because many have left. That is not to say that you may have to wait 4+ months to get an initial appointment with someone. Try calling to speak to someone in your Dr's office forget about it. I have waited over a half hour until I at least spoke to a human

Live in San Juan Capistrano. We have been waiting for a year and a half for s and g home care.Now known as stance to get a wheelchair to us.It's usually no more than six months.They've ordered the wrong wheelchair and keep trying to bring me the same wheelchair. I've been on the phone with optum today.For the tenth time(formal complaints that have not been resolved) first person put me on, hold for twenty two minutes, second person hung up the phone on me. Third person actually went somewhere, realized the referral expired by now, and has been on the phone, trying to get ahold of them for 22 minutes. Because they don't answer the phone, but I'm concerned today with the two people from optum. Prior to this third phone call, that did not do their job and thought they could get away with it.Diana was the awesome 3rd person who finally got in done and very thorough ,She is the only one out of three that did her job..and I was not rude to anyone honestly since this has not been resolved when the incorrect wheelchair was ordered in Jan 2025 and today is July23rd 2026 and seven formal complaints have went out with still no new wheelhair

Again, Optum sent my bill to collection. This would be the second time. First time was over $20,000 in which I had to go through hoops to get my insurance to take care of this issue. Now it has happened again. This is a battle going back and forth. My health insurance paid for the medical visit and Optum still charging me the visit. I try to call but they are not able to help me out with this issue. Also, when I explain the issue, I get an unfriendly response. So I push back and get even more frustrated. All billing department in the OPTUM care should be going back to training for this medical program. Also, they should be getting coached on how to handle customers when they are at their end wits of trying to get these issues resolved.

As a Humana insured senior, I recently found out that Optum Care is a subsidiary of Humana which includes their billing department. I have never like them, they are owned by UHC and I worked for them, I know how they operate but now, I find out the reason my Urgent Care Bill has not been paid it's because Optum does the billing for Humana. UHG!!!! For 2 months I've been trying to find out why, I am getting billed for a copay of $65 when I did my due diligence and called Humana before going twice to ensure what my liability was if any. I was told by two different agents that I did not have a copay. Now the provider is calling me to tell me, Humana is not paying it and they tell me Optum is the one saying NO. I am extremely upset that this is the kind of maze insurance companies make you go through. I hate OPTUM CARE!!! I will never deal with them, so I will have to change to Blue Cross Blue Shield because Humana has just become United Health Care. They just want to sell you drugs, deny your claims erroneously and call you everyday about what you need to do next with your health while they truly don't care. It is so obvious, they just want to use you as the spender so they can charge Medicare for BS they think it's important but when pain comes like I have just gone through, 6 weeks after a pain management referral from my docotor, Optum just called me to talk about it. Thank God, he has healed me!!!! I NEVER WANT TO USE OPTUM AND AS SOON AS I AM ABLE TO, I WILL SWITCH TO A REPUTABLE INSURANCE COMPANY WITHOUT OPTUM CARE.

Optum is THE worst for any healthcare, period!!!