OptumReviews of optum.com

Rushed, Unprofessional, and Dangerous Care – Avoid Zahia Zhort, NP I saw Zahia Zhort, NP at Optum twice—once virtually and once in person—and it was the most dismissive, unprofessional medical experience of my life. During our virtual consultation to go over my lab results, she was loudly chewing gum like a cow eating hay. It was incredibly disrespectful and set the tone for her complete lack of professionalism. Prior to-that, she forced me to travel all the way to the clinic even though it was supposed to be a virtual visit, only to spend less than two minutes with me. She barely looked at me, asked three questions, and rushed me out. She offered zero treatment plan, and tries to make you feel foolish for asking questions. Very condescending. Sophomania: DELUSION of superior intelligence. Worst of all, she is negligent with prescriptions. She went to prescribe the wrong medication for my thyroid disorder. I explicitly told her during the appointment that it was the wrong medication, but she ignored me and submitted it anyway. Her arrogance and carelessness cost me $200 out of pocket. I had to call the office back myself to demand a fix, and one of her colleagues finally had to step in and correct her dangerous mistake after reviewing the lab work she obviously did not understand. Good healthcare requires listening, and competence. Zahia Zhort has none of these. She is a joke of a practitioner who does not listen to patients and makes costly, risky medical errors. Avoid this facility and protect your health.

I am writing to formally express my concerns regarding my recent experience with the scheduling, referral process, blood work, and front office communication. I would first like to acknowledge that the front desk staff has generally been kind and courteous. However, despite their professionalism, I have experienced significant problems with communication, coordination, and follow-through. My blood work was scheduled more than four weeks after my initial visit. I was also given a referral to an office that did not accept my insurance. At no point was I clearly informed that I could have gone directly to a laboratory to have the blood work completed. Had I been given that information initially, I could have avoided waiting several weeks for an appointment. Today, I arrived for my scheduled blood work appointment and waited approximately 30 minutes without being seen. During that time, I was not notified that the office was running behind or given any indication of how long I could expect to wait. I approached the front office staff for assistance, but they were unable to provide me with a timeframe for when my blood work would be completed or meaningful assistance regarding the referral issue. Ultimately, I had to leave without having my blood work done and will now have to make another appointment at a laboratory. This was particularly frustrating because I had already waited more than four weeks and could have had the blood work completed much sooner had I been properly informed of my options. I also have concerns regarding the cleanliness of the patient waiting area. There was no hand sanitizer available, and used tissues were left in the waiting room. In addition, I find the use of tablets for check-in to be unnecessarily cumbersome and concerning from a sanitation standpoint. Since the information being confirmed is primarily insurance and address information, it seems more efficient and appropriate to simply ask patients whether anything has changed since their previous visit. I understand that delays and scheduling issues can occasionally occur. However, what was most disappointing was the lack of communication and assistance throughout the process. Patients should be given accurate information about referrals, available laboratory options, and expected wait times so they can make informed decisions and avoid unnecessary delays. I respectfully ask that these concerns be reviewed by the appropriate office manager or patient relations representative. I hope steps can be taken to improve communication between the clinical and front office staff, ensure referrals are directed to facilities that accept the patient's insurance, provide patients with information about alternative laboratory options, communicate delays and expected wait times, and maintain a clean and sanitary waiting environment. I am providing this feedback because I believe these issues can be addressed and that doing so would significantly improve the patient experience.

When I came in person to make an appointment, I was quoted an exact fee. The fee seemed a little low so I asked the secretary to verify, which she did. When I arrived for the appointment 3 days later the fee jumped $20. You can't quote one price and charge another one in the same week. When I sent a complaint to the main office the response was "that's the fee". And the front desk was obnoxious.

Signed up based on the list provided in their website of gyms that would be covered in my area. Gave them almost $150 in the first day in my contacted stated that the membership would not be accepted at that location. I have this group through email. I initiated a refund at that time and was told that it would be escalated and I could receive my refund as I was asking for a refund on the first full day of my membership. Since that time I’ve received several emails from someone named “Joshua” who I’m 80% certain is an AI robot. Every time I get a person on the phone I’m told that I should be getting a refund based on their member policy and then a week later. I’m getting an email from “Joshua” regurgitating the information from my previous email he sent me that is not congruent with the facts provided. Now they are telling me it was we charged for October as I tried to cancel my membership on 9/2 instead of before 9/1… without any consideration to the fact that I joined on 9/1. I am escalating this through any platform I can find including the Better Business Bureau in my bank. This is totally criminal activity and theft.

had an appointment for a compensation case for my knee. first the person at the desk that is suppose to greet you wow she was rude if that the best you can do omg!!! they gave me an appointment for friday 11 but said that the PA can not see me because the doctor called in could not show up and believe me I understand life happens but the thing that was just unacceptable was that I did not get a phone call to say we need to change you appointment because the doctor will not be iin today and the PA cannot see you on a comp imjury with out the doctor and that would have been find but they did not call as a matter of fact they sent me a email reminding me about the appointment. I did get an email while I was at the doctors office wow then spoke to I guess she was a supervisor. I see why that department is so messedup look at who they put in charge. OMG how did she get that position she really did not wnt to speak with me she did not have the courtesy to comedownto speak with me then when I went up to speak with her she did everything but took the blame on them not doing there job correctly. Optum has really gone down hill. It use to be one of the best medical facilities in the hudson valley the treat patients with care and dignity now they do care and just what the money it is so sad. The staff not all but the younger staff are rude disresectful but if administration did not bless the behavior they could not act that way. The optum really donot what to hear what is happening in there facilities because that means superviors will have to come out of the office and deal with issues. It seems all there care bout is board members and how much they are making. I want to say not all doctors and staff are incompetent and some are very nice and treat people with respect it is the others that really do not need to be working there.

Trying to get my referral for other services. Their referral line said it was closed, but it was business hours. They have rearranged the Epic portal and now I cannot email my doctor either. They are in the way too much of patient care.

Well here it is 5 weeks waiting for Optum to get my referral done. This is worst experience I have ever had with any company in my 70 years of being on this earth. Not only have they not got the referral done but twice in the last 5 weeks but have twice put it in for the wrong doctor. This is for a foot issue and Optum put it in for a hip and knee doctor. There no excuses for this kind of customer service. I would go as far as to say they have picked the wrong business to be in. This has been very frustrating as ever week my is getting worse. May be they will get it right before I am totally crippled. But I would not bet on it.

Look at all of these terrible reviews. That tells you all that you need to know about these idiots. Dealing with Optum Rx has been an absolute nightmare. I have tried repeatedly to coordinate getting essential mobility aids—a rollator and a wheelchair—and they have completely failed me. Because of their continuous mistakes and lack of accountability, my healthcare has been severely delayed. The physical and emotional anguish this has caused me is unacceptable. A pharmacy is supposed to support your health, but Optum Rx has only created roadblocks. Avoid them if you can. They are an absolute disgrace. I hope everyone reads this and they go out of business.