John
Optum's rude service
I had an appointment made on 07/27 and the letter said if I need to reschedule please give 24 hour notice. I called on 07/25 to cancel my appointment and reschedule. I was told that I would have to call back the next day to reschedule due to the fact that there was no one in the office to help reschedule. I called back early the next day, only to find out that they cancelled the appointment, and told me I would have to go through my regional VA to reschedule. I spoke with a supervisor who told me she would look into it and call me back the next day. She called and left a voicemail and told me I could reschedule and to call back. I called back, only to be told very rude, that there was nothing they could do and I would have to go through my regional VA. A supervisor called me today and said they made a mistake, and there was nothing they could now. I asked them if they are the ones who made the mistake, why are they the ones to correct it? Again, I was told there was nothing they can do. I refuse to deal with Optum in the future. They only reason I gave them one star, was because there was nothing lower.