OptumReviews of optum.com

company should be more transparent with their customers and clients. also should be some better costmer support system

My nurse was great, after that it was down hill, they gave me a test kit to be picked up, It took me 5 years to get the nerve and religious beliefs to finally do the test!, So I packed it all up, filled out paper work, very bottom of form,” we will not pick up from this location “! What!?Why?! Called Optum, spoke to the most confused, ignorant incompetent, representative, he was of no help had no suggestions or remedies on how to take care of the situation, no knowledge on policy, Due to his ignorance of his job he said he was going to transfer me to a department that could help me, He transferred me to United Health Care, Optum your kit is sitting on top of my mail box flag up mail man won’t take it, come get it!

I agree many of the medical staff are very good but the good ones don't stay long; they jump ship. The turnover of medical staff is crazy. Optum is constantly shifting me from personnel to personnel because many have left. That is not to say that you may have to wait 4+ months to get an initial appointment with someone. Try calling to speak to someone in your Dr's office forget about it. I have waited over a half hour until I at least spoke to a human

Prices frequently higher than at local in-network pharmacies - always compare prices! Slow order fulfilment. High friction, time consuming phone customer service, horrible voice recognition performance, numerous transfers between agents.

Optomcare customer service is without a doubt the worst. There's to many people answering phones. It's very hard for a patient to get results for MRI, ULTRASOUND AND EXRAYS. You never can get a hold of your doctor and it takes to many days to get any results for tests. I'm very unhappy with Optomcare.

Terrible to deal with. I have a prescription that I receive every 6 months. I got a request to renew it. Fine. I did. A couple of days later I got another request to renew it and I did. Then I called my doc. He said he got the request and will be sending a script. Then I received another request for renewal. The person I talked to was actually processing my docs script at the time. No one seemed to realize that I should not have received 3 renewals. I finally got to talk to a tech person seemed not be be very bright. 3 times I had to tell her it was being process, but that I should receive 3 renewals when I have already renewed it once. She said they will process it and was there anything else she could help me with. That was 4 times. I had to tell her to pass it onto someone that could do something about it. But, I sincerly believe nothing will change.