OpticalfactorReviews of opticalfactor.com

I guess like many people, we only read reviews after there is a problem. I went to them specifically for reader style swimming goggles. I have plenty of regular goggles, I would never need to order goggles otherwise, They sent me a pair with no reader strength (2.0). I went on their chat and waited three days and they kept insisting I did not choose a strength-I did and asked where can I send a screen shot, no response. They sent me a screen shot of a completely different pair I never ordered and would only say "this is what you ordered". In addition, I could not open the screen shot they attached to the chat because a screen came up warning me it was a Phishing website. Scroll to the bottom of the page to see their "return policy". Do you see an address? They will not respond to you when you want to return the item, there is no address and they have to approve the return, so if they don't approve the return, you don't get to do one because there is no where to send it. I sent a total of 5 messages over 10 days asking to return, they stopped responding all together. Also, I tried to review them on their page and they REJECTED my review entirely. They sent a message that said this "We only post reviews of good customers not ones that complain". Doing a little research, they STEAL reviews from legitimate sites like Swimoutlet.com. The same reviews with pics etc on are the site and I did notice no one reviewing mentioned the name of their site. SCAMMERS!!! Buy from anyone but them, promise they are ratchet!!! I am on hold with my bank disputing this transaction as I am writing this review.

Avoid. Cheap quality. 2 pairs broke after less than 6 months. They don’t stand by their product, offering 35% discount instead of replacement or refund. Finally, they don’t allow bad reviews to be published on their website, which is highly questionable.

They refuse to send me the advertised refund, even though I did not get what I had expected. Update: after much back n forth,they offered 1/2 back (their policy), but needed to send glasses back to a location in China, soi dropped the issue

If I could give minus stars I would I ordered prescription glasses from optical Factor I was told I'd received them in 5 to 7 days It took over a month to receive them when they did arrive they were too blurry to use I contacted them to let them know they were blurry they asked me to resend my script in so they could verify if they had the correct one on file I did that several times they finally replied and asked me to take them to a local optometrist to have them examine to see if it was the same script that I sent into them that would cost me money so I asked them if they reimburse me the cost they have never replied I have filed a fraud claim with my bank hopefully I will get my money back I do not recommend this company they are horrible based out of China they use cheap material and they don't back up their product why would I order glasses from this company and purposely send in the wrong script that's asinine I want my money back there are horrible company

If you are looking for a pair of safety glasses for airsoft they are not suitable as I hit them at 15 meters at 340fps cracked the lens and shots pieces of the lens backward. If I was wearing them it would have gone in my eyes and at 6 meters they straight through I don’t recommend this for airsoft.

I am extremely disappointed with my purchase from this company. The glasses I received are practically unusable because the inserts move too much, making it impossible to focus my vision. To make matters worse, customer service has been completely unhelpful. They refuse to provide a refund or any meaningful assistance, repeatedly claiming that the inserts adjust themselves, which is simply not true. Save yourself the hassle and do not purchase from here.

Just received my new safety glasses from these guys and they are excellent. Varifocals for £60, I thought it was worth the risk even after reading all of the negative reviews, had I bought these at home they would have cost £200+. Would buy from these again.

Lost 47$, no good, bad expérience, dont buy at this bad company