OpticalfactorReviews of opticalfactor.com

Parfait Véry good

Fuyez ce fournisseur. Non respect des délais, non suivi de la commande. Vous ne savez jamais où en est la commande et il ne réponde aux messages que 24 heures plus tard. J'ai failli ne pas avoir ma commande. En plus il se dégage de toute responsabilité en vous envoyant vous débrouiller avec le transporteur. Pas cher mais une horreur cette compagnie et un risque énorme de ne pas avoir ce que vous avez payé. Dans mon cas, j,ai quand même réussi à avoir ma commande, je suis chanceux.

never came. no customer service other than a kafkaesque chat bot. no accountability whatsoever. scam.

Definitely do not buy from this company. I ordered prescription safety glasses after a few weeks received them from China and glasses were useless. Lenses were only prescription right in the middle so everything was blurry unless I kept my eyes straight ahead. Contacted company and was told they were made correctly and they were going to do nothing about it.

Shipping takes forever. Comes from China. Cheap glasses. Feel like bad costume frames. Ordered brown sunglasses and got black frames with no tint lenses. Return policy is nonexistent. You can “apply” for a 50% refund only. Fo not buy from them! Just a ripoff site.

I placed two orders in total in past few months. The first order came later than expected (as being said 5-10 business days). The seconder order was placed in mid November and have never received any updated delivery status. Every time I chat with the AI assissant on online, I am always given the saame old information. They passI placed two orders in total in past few months. The first order came later than expected (as being said 5-10 business days). The seconder order was placed in mid November and have never received any updated delivery status. Every time I chat with the AI assissant on online, I am always given the same old information. They passed the buck to postal strike... however, the strike was over and the operation was resumed in mid Dec. I have received my other parcels from different sellers, As of today, No further delivery information has been provided and is always directed to the website with old info. Very frusatated!

If I could give 0 stars I would! Terrible experience with this company. Very unprofessional when dealing with them via email, and wouldn’t offer any alternatives to ship my order during the Canada Post strike, so my order has been waiting for over 2 weeks to be shipped with no communications from the company. Even though there are multiple other shipping options available. However, they did offer to ship via FedEx if I paid an extra $30 once I reached out! Useless company, don’t bother ordering. It seems their products are bad quality anyway according to other reviews.

Although my shades took ages to arrive, I was pleasantly surprised with the quality and style of my purchase which' Although not designer shades ', were a good price for what I received. Nice cycling glasses!