OpticalfactorReviews of opticalfactor.com

Yet again Optical Factor delivered the goods!! Absolutely perfect pair of prescription reactalight glasses. Perfect fit perfect sight perfect colour and delivered in super quick time. The second pair ordered in 6 months, knowing that I can rely on Optical factors Quality 10/10

It's the worst customer service and unprofessional. They will never send you a prepaid return postage even its their fault. STAY AWAY!!

Poor quality glasses. Shocking Customer Service. Avoid this site at all costs.

Bought a pair of prescription sunglasses, was happy with them when they arrived. They spontaneously shattered - while on my face - in under two weeks. The company sent a replacement pair, which had a lens pop out within a week. Customer service has been terrible. Save your time, your money, and quite possibly your eyes. Buy somewhere else.

Got distracted and accidentally ordered a prescription sunglasses. Immediately reached out to cancel. They responded by saying why I wanted to cancel. I gave them the reason, then they stopped responding. Several days later, I received an email stating that my setup would be blurry due to color and polarized combination. I again told the to cancel my order. They then stopped responding to my request. Scammer, stay away.

ordered 2 pair of glasses 12/23/24and never received them as of 2/3/25. Optical Factor is blaming the shipping company and said I need to contact. It is their shipping company!! They send pictures of a box laying in front of a barn in the snow and it says delivered to front door. been waiting on them to refund for over 3 weeks. Now they say they can not directly refund. I would not recommend this company to anyone!

Please avoid this website, I wish I had read the reviews before I purchased. No seller communication after requesting a cancellation and have not heard back from them at all.

They suck do not waste your money ...totally junk..