OpticalfactorReviews of opticalfactor.com

If anything goes wrong with your order they will refuse to refund you. Even if your order is broken and unusable they will only offer a small partial refund. Absolutely stay away from them

Complete scam - charged my card and delivered nothing!!! Buyer beware…

I wouldn’t even give optical factor 1 star. Ordered my husband glasses from them. Said we would receive them by august 8th. It’s a month later and we still haven’t received the glasses. Try contacting the postal service to be told the tracking number is invalid. Worst optical place I’ve ever dealt with.

Please do not order from OPTICAL FACTOR. As I'm writing this, I have lost roughly a $100 from placing an order for a simple Googles that would likely cost me less at other stores. I have been trying to get in contact with their customer service, which is none existent, to no avail. An automated or seem to be automated answer is all I got. Order placed last month and still nothing. Stay away or you will spend days trying to recup the funds that will never be refunded.

Appalling state of affairs. Ordered and sent my prescription. Glasses took 7 weeks to arrive. Glasses arrived and were cheap and useless. I couldn't see through the lens. I contacted them to ask for a refund. What followed was around 20 or more back and forth e mails. They lied about certain things during our conversations. Refused to refund. They ignore my very clear questions and simply do not answer but come back with more avoidance. Finally, they have offered 50%. I wait to see if I will get it. They asked if I would accept 50% as a refund and i declined. They then went ahead and told me it is what I am getting. No agreements whatsoever. The absolute worse company I have ever dealt with.

I had a very disappointing experience with Optical Factor. I ordered glasses and frames that I carefully chose, but what I received was not what I paid for. The frames were the wrong shape and style, yet when I pointed this out, instead of acknowledging the mistake, they tried to gaslight me into believing they had sent the correct ones. It was frustrating to deal with the lack of honesty. Rather than working with me to resolve the issue, they stood by their error and refused to provide a refund or replacement. This shows a complete disregard for customer satisfaction and accountability.

Ordered a pair of sweep cycling sunglasses with prescription inserts. Tried them on once, then put them in their included case. Took them out three weeks later: the frame holding the left prescription lens had cracked, making the entire set unusable. Very low quality. Contacted customer service, who first requested a photo, then suggested they remake the frame. I declined, due to low quality, and requested a refund. They then suggested I pick a different frame. I told them they don’t offer anything else that fits my needs. They then emailed AGAIN suggesting I pick a different frame. I responded again that nothing else they offer fits my needs. I’m not optimistic that I’ll get a refund. (I’ve since bought a pair of sunglasses that fit over my progressive frames, from a different vendor. A better solution for 1/6 the price.)

DO NOT ORDER FROM OPTICAL FACTOR. Wish this would let me upload a photo. My lense was made crooked and keeps popping out. Send email to customer service and they won't swap for me. Said I need to order another pair even though I sent photos to document what is happening. They don't care. Do not waste your money on this.