OpticalfactorReviews of opticalfactor.com

Glasses were poorly made. They functioned correctly for about two weeks then they broke.

I couldn’t be happier with my new glasses! The price was unbelievably affordable without compromising on quality. They arrived in just 11 days, which was faster than I expected, and I was kept informed throughout the entire process. From order confirmation to shipping updates, the communication was excellent and reassuring. I’ll definitely be ordering again and recommending this company to friends and family. Great service from start to finish!

Absolutely horrid and dishonest company. Lost my eyeglasses in shipping and refuses to send a replacemsnt. In their last correspondence from them they told me to check my mailbox again and look in my yard. I know how to use a mailbox. I also know a company I will never use again.

I ordered a pair of sunglasses with bifocals. Sent a copy of my prescription and waited. When the glasses arrived, the had inverted the bifocal part of the glasses so the line was at the bottom and the half moon at the center. This gave a very narrow area to use for reading. They told me this is the correct way to make bifocals. I showed them a picture of bifocals from their website showing the proper way bifocals should be. To be honest, I didn't expect to get a refund or a proper pair of glasses. I just wanted them to admit they screwed up my order. They refused to do so. Use these people at your own risk.

This company is a scam. Waited almost a month without receiving my purchase. Asked for an up on 7/30. They sent a reply asking to wait a few more days without receiving some sort of tracking info. Checked yesterday 7/30 and the tracking site stated the glasses arrived in LA 7/21. Checked today and it now says they were delivered on 7/28. I received nothing. Guess I have to chalk it up as a loss. Hopefully people will read this and not fall for the scam.

What a joke. Glasses I can't see through clearly and then they have the cheek to tell me to get them tested at SpecSavers which would cost me £35. DO NOT USE THIS COMPANY

Stupid inserts were not made correctly and couldn’t see. I will not deal with them ever again. All I wanted to do was return them and get credit, they were hard to deal with!

I ordered polarized sunglasses. I added prescription lenses. Because I didn't add tinting to the prescription, I got glasses. The customer service response was an offer for 35% off something else. I said that wasn't sufficient. I replied: The product is shown as AND called polarized sunglasses so why would I need to purchase lens tints on top of that? That's confusing and wouldn't make any sense. Their final response was "sorry for the inconvenience". I will never purchase from this company again.