OpticalfactorReviews of opticalfactor.com

What an absolute piece of shit company. I didn't do enough research, I was too curious about the cheap price. They offered 35% off the already cheap price, so I definitely should have known better, but that's what got me. First off, it didn't take my 35% off when I pressed order. I should have known then. Then They took a while to get here, so I started researching. Yes I know... Lol. Anyway that's when I learned they were from China!! Wtf!?!? Yes, China... I immediately started inquiring about my discount. And have been promised repeatedly that "the proper people have been notified... Rrrrriiiiiiiiggghttttttt... The glasses are what you'd expect. I got the wrong ones, and they're cheap garbage. In conclusion, DON'T WASTE YOUR MONEY!!!!

I ordered a pair of security glasses on October 1st 2025 and got them the 23rd. When I order at my local optician it took 2 to 3 weeks to be ready too, so I can't complains about speed when you know they had to go from China to Canada. Price was fairly cheap, I ordered "Armorglaze Prescription ANSI Z87.1 Safety Glasses with Single Vision Photochromic (Light-Responsive) Lenses" for less than 100$ with the shipping. The quality is good, I wore them whole weekend while doing woodworking and I really liked them and they were really confortable. I saw a lot of bad really bad experiences, but I was too curious to test so I give it a shot and I will definitely recommend them again. I had questions during the process and got answers within 24h, again they are not in the same timezone so I did not expect conversation to be fluid but they were good anyway!

Cycling glass sent were very cheap quality and wrong prescription. would not believe me and would not give refund. Had glasses made a week later with same prescription at local opticians and they were perfect. Do Not buy from this seller in China. Complete rip off.

I bought swimming goggles for my daughter. The eye seals have gone mouldy, spoke with company they've basically asked me to try not to get them wet

Delivery was pretty quick, less than 2 weeks. However the frames and arms seem pretty cheap and nasty. The prescription aspect seems OK as my distance vision is improved. I bought the motorcycle glasses, but can’t really use them for this purpose because the frames and arms are too bulky and won’t fit inside my open face helmet comfortably. Also I hadn’t realised the lenses come in two parts - one outer generic cover, with little prescription lenses inside. I wouldn’t buy again. Luckily they weren’t too expensive.

I ordered the Hunter prescription glasses, because I liked the look of them and the reviews on their website were pretty good. Then I went to check the reviews on trustpilot and I instantly regretted that I already bought them. I placed the order and I had no response for the next week and a half, so I decided to contact them and cancel the order. I got a reply after two days that the order has been shipped and they can't do a refund (I wasn't expecting any given my experience with Chinese companies). I have received a tracking link and then came another week and some waiting for the order to arrive. I have to say, the item itself is brilliant. The glasses are superb and better quality than I was expecting for that amount of money. Prescription is spot on. Overall I would be very happy, if it wasn't for really bad customer service. If they fixed that and somehow shorten delivery time, I'd be buying from them all the time I need new glasses. I understand others had worse dealings with them, some had better, but I was sceptical in the beginning and now I think I'd be leaning towards buying my next pair from them, but adjust my expectations for delivery time to about a month with no contact. For £40 it's a risk I'm willing to take.

Very clever at being poor, website good but once you order they are shocking. They don't confirm what you have ordered so when your glasses are delivered a month later you don't know if it is correct or not. The email received after you order just directs you to their website, no order number , order info etc. In summary, poor communication and long lead times. Avoid

Do not buy from them the quality is really poor as is the customer service. My order came with the wrong perscription but they would not believe me. Then asked me to take them to my own ophthalmologist to get then checked. Sent me a return address in China that would cost me more to return than the cost of the glasses.