OnninestReviews of onninest.com

Response from OnninestJul 5, 2026

We greatly appreciate you taking the time to share your experience, Bob! We fully realize that your time is valuable, which is why we are completely committed to providing swift, thoughtful support whenever our customers reach out. Ensuring a seamless and considerate resolution is always our top priority, and we are thrilled to hear we met that mark for you. Thank you again for your feedback and support. Please don't hesitate to reach out if you ever need assistance in the future!

Response from OnninestJul 5, 2026

Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and understand how frustrating it must have been to be informed of stock issues after placing your order, as well as the uncertainty around timing and the refund process. In this instance, we have already sent you a proposition in response to your concern in order to resolve the matter directly. Our intention is to make sure you are supported and that a fair resolution is reached without further inconvenience. We also regret any delay or miscommunication you experienced regarding stock availability and refund handling. This is not the level of service we aim to provide, and your comments have been shared with our team for immediate review and improvement. We kindly ask that you review the proposal sent to you, as we remain ready to assist and finalize a resolution at your earliest convenience.

Response from OnninestJul 5, 2026

We are incredibly grateful for your kind words and for sharing your experience with us, Jennifer! We fully realize that shipping delays can be frustrating, which is why we place the highest priority on immediate, transparent communication and proactive solutions when things don't go exactly as planned. Ensuring our customers are completely supported and satisfied is at the core of everything we do. We are thrilled that our team was able to respond without delay and provide a resolution that met your expectations. Thank you again for your patience and for your trust in our business. Please feel free to reach out if you ever need anything else!

Response from OnninestJul 5, 2026

We are incredibly grateful for your wonderful feedback and for highlighting the outstanding support you received. We fully realize the impact that dedicated, reliable assistance makes when handling customer cases, and we are thrilled to hear that Mr. Renz provided you with such peace of mind. Our team is entirely committed to delivering seamless resolutions and ensuring every customer is completely taken care of. Knowing that our efforts have earned your trust and confidence means the world to us. We will be sure to pass along your high praise to Mr. Renz directly! Thank you again for sharing your experience, and please know we are always here whenever you need us.

Response from OnninestJul 5, 2026

We greatly appreciate you sharing your experience with us. We fully realize that managing subscriptions and order adjustments can sometimes be a hassle, so we want to make the cancellation and refund process as seamless and stress-free as possible for our customers. It is wonderful to hear that our customer service team was able to assist you promptly and professionally. Ensuring our customers feel supported and completely satisfied with their resolution is our top priority. Thank you again for your feedback, and please don't hesitate to reach out if you ever need assistance in the future. We wish you all the best, Brewer!

Response from OnninestJul 5, 2026

We appreciate you taking the time to bring this to our attention. We fully realize how frustrating it is to receive an item that does not meet your expectations, and we deeply apologize for the difficulties you experienced trying to connect with our phone support. Please be assured that we take your feedback regarding our product performance and account billing very seriously. We want to explicitly state that our business operates with a commitment to transparency, and we never intend to enroll anyone in a subscription without their awareness. To ensure this is fully and immediately resolved for you, we have sent a comprehensive follow-up email to the address on file for Order #229283. We are completely dedicated to making this right and ensuring you are fully taken care of. Please reply directly to our email so we can further discuss your concens as quickly as possible.

Response from OnninestJul 5, 2026

Thank you for taking the time to share your feedback. We’re sorry to hear about the frustration and inconvenience you’ve experienced with your order and our response times. We understand how disappointing delays can be, especially when expectations around shipping timelines are not met. We also take concerns regarding billing and any unintended charges very seriously, and we want to make sure this is fully reviewed and clarified for you. To properly locate your order and investigate what has happened with the shipping schedule and any associated charges, we kindly ask you to provide your order number and the email address used at checkout. Once we have this information, we can escalate your case to the appropriate team for a full review and ensure we work toward a clear resolution. We appreciate the opportunity to address this and help make things right.

Response from OnninestJul 2, 2026

We appreciate you sharing your perspective and are sorry to hear about the concerns you've raised. We take feedback seriously and strive to provide clear and accurate information so customers can make informed purchasing decisions. While we understand your review is based on your research rather than firsthand experience with the product, we'd welcome the opportunity to address your concerns and answer any questions you may have about the CoolCove. Please give us a call at 1-888-814-2188 at your convenience so we can discuss your concerns directly. Our team is committed to listening, providing clarification where needed, and ensuring that every concern is addressed promptly and professionally.