OnninestReviews of onninest.com

Response from OnninestJul 7, 2026

Thank you for taking the time to share your feedback, Jimmy. We're sorry to hear that the units did not meet your expectations or your needs. That said, we're pleased we were able to resolve the issue with a full refund, and we're especially grateful for your kind words about Justeen. We'll be sure to share your recognition with him. He'll be delighted to know her efforts made a positive difference. Your feedback is valuable to us as we continue working to improve both our products and our customer experience. We appreciate you giving us the opportunity to make things right and wish you all the best.

Response from OnninestJul 7, 2026

We're sorry to hear that one of the CO detectors arrived in less-than-perfect condition, Daniel. That isn't the experience we want for our customers. We're delighted that Lina was able to assist you promptly and make the replacement process quick and hassle-free. We'll be sure to share your kind words with her—she'll be thrilled to know her support made a positive difference. It's wonderful to hear that you're happy with the CO detectors and that they're helping protect your home and camper. We appreciate the opportunity to make things right and are grateful to have earned your confidence.

Response from OnninestJul 7, 2026

Hi James, we appreciate your thoughtful review and for giving us the opportunity to address your concerns. We're sorry that you experienced an issue with your order, but we're pleased to hear that our team was able to resolve it quickly and to your satisfaction. Providing responsive, attentive customer service is a top priority for us, and it's rewarding to know that our efforts made a positive difference. Your feedback means a great deal to us, and we truly appreciate your patience and support. We look forward to serving you again in the future.

Response from OnninestJul 7, 2026

Thank you so much for taking the time to share your experience, Nancy! We're delighted to hear that you received a prompt response from our Customer Support team and that you were happy with the service you received. Providing timely, helpful support is something we strive for, so your kind feedback means a great deal to us. We truly appreciate your support and look forward to assisting you again whenever you need us.

Response from OnninestJul 5, 2026

Thank you for sharing your experience, and we truly appreciate your patience while we looked into this for you. We’re glad our team was able to promptly identify the tracking issue and provide clarity on your order status. While delays like this are never ideal, we’re happy we could resolve it by arranging a replacement shipment so you’re not left waiting. We appreciate your understanding and the opportunity to make this right. If you need any further assistance, we’re always here to help.

Response from OnninestJul 7, 2026

We're very sorry to hear about your disappointment and completely understand how frustrating it is when you're expecting an air conditioner during the summer and the delivery takes longer than anticipated. We sincerely apologize for the delay. Our team has responded to your email to address your concerns and discuss your order, and we're currently awaiting your reply so we can work with you toward the best possible resolution. Customer satisfaction is very important to us, and we're committed to resolving this as quickly and fairly as possible. We appreciate your patience and hope to hear from you soon, Hugh!

Response from OnninestJul 5, 2026

Thank you for taking the time to share such a detailed review, Alan! We truly appreciate your thoughtful feedback and are glad to hear the product met your expectations after your research. It’s great to know you found the plug-and-play setup simple and convenient, and that the display flip feature and side button controls added to your experience. We’re especially pleased that the built-in backup battery and included safety features like the smoke detector stood out to you—that’s exactly the kind of reliability and peace of mind we aim to provide. We appreciate your support and hope the product continues to serve you well.

Response from OnninestJul 5, 2026

Thank you for taking the time to share your feedback. We’re glad to hear that the situation was ultimately resolved to your satisfaction, though we’re truly sorry for the frustration and concern that led up to it. We understand how stressful billing concerns can feel, especially when there’s uncertainty around a charge. Even when issues are fully resolved, we recognize that the experience itself can leave a lasting impression, and we genuinely regret any inconvenience this caused. For clarity, once a concern is raised, we work closely with our payment partners and review processes to ensure everything is handled properly and transparently. We take all feedback seriously, as it helps us continue improving both our communication and resolution times. While we respect your decision not to return, we do appreciate you sharing your experience.