OnninestReviews of onninest.com

Response from OnninestJul 10, 2026

We’re sorry to hear that your air conditioning unit stopped working after only two days, Kathy. We understand how disappointing and inconvenient it is to have a product experience an issue so soon after receiving it. We take concerns like this seriously and always strive to ensure our customers’ issues are properly addressed. A full refund has been issued, as confirmed via email, and we hope this resolution helps make things right. We appreciate the opportunity to assist with this matter and are committed to providing support whenever our customers encounter concerns with their orders.

Response from OnninestJul 10, 2026

We appreciate you sharing your experience. We’re glad to hear that our team was able to provide a quick and helpful response to your questions. Ensuring our customers receive timely assistance and support is a priority for us, and we’re happy to know your experience so far has been positive. We hope your units arrive safely and meet your expectations once you have the opportunity to try them out. We truly appreciate your support and your willingness to recommend our products to your family, friends, and neighbors. We look forward to continuing to provide you with a great experience.

Response from OnninestJul 10, 2026

We appreciate you sharing your experience, Linda! We understand how concerning it can be to see an order that you did not authorize, and we’re glad we were able to assist in resolving the issue for you. Protecting our customers and addressing concerns promptly are very important to us. We strive to ensure that every customer receives the support they need and that any order-related issues are handled with care. We appreciate the opportunity to assist you and are pleased that this matter was resolved.

Response from OnninestJul 10, 2026

We appreciate you sharing your positive experience with Onninest. We’re delighted to hear that the fan/cooler has been working well for you and that you would recommend it to others. Customer satisfaction is very important to us, and we’re grateful for the opportunity to provide products that help improve comfort and convenience in everyday spaces. Your support and kind words mean a great deal to our team as we continue working to deliver a great experience for our customers. Thank you again for choosing Onninest, and we’re glad to have you as a valued customer, Kasu!

Response from OnninestJul 10, 2026

We’re sorry to hear about your experience and understand your frustration regarding the unexpected delay, difficulty reaching our team, and your request to cancel the order. We recognize how important timely updates and responsive support are, especially when you need a product within a specific timeframe. We take customer concerns seriously and want to assure you that we are committed to doing everything possible to assist our customers and resolve any issues that arise. We would appreciate the opportunity to review your order details, address your concerns, and work toward a satisfactory resolution. Our team is available to assist and will continue working to ensure this matter is properly reviewed. We kindly ask that you provide your order information and contact details so we can locate your purchase and provide the appropriate support. We appreciate the opportunity to address your concerns and work toward resolving this matter, Tom.

Response from OnninestJul 10, 2026

We appreciate you sharing your experience, James! We’re glad to hear that your refund was processed quickly after your return. Providing timely support and ensuring that customer concerns are handled efficiently are important to us. We strive to make every part of the customer experience, including returns and refunds, as smooth and straightforward as possible. We appreciate the opportunity to assist you and are pleased that this matter was resolved promptly.

Response from OnninestJul 10, 2026

We’re sorry to hear about your experience and understand your concerns regarding the items included in your order, the charges applied, and the membership fee. We recognize how frustrating it can be when an order does not appear as expected, and we would like the opportunity to review the details and address your concerns. We have requested your order information and contact details so our team can locate your purchase, investigate what occurred during checkout, and work toward a proper resolution. Please reply with the requested information at your earliest convenience so we can assist you further. We are committed to ensuring this matter is reviewed carefully and that your concerns are addressed.

Response from OnninestJul 8, 2026

We truly appreciate your wonderful review, Ignatius! It's incredibly rewarding to know that your experience reflected the standards we strive to uphold every day. Providing reliable products and exceptional service is at the heart of what we do, and we're delighted to hear that we've earned your trust. Your kind words and support mean a great deal to our entire team, and we look forward to serving you again in the future.