OnninestReviews of onninest.com

Response from OnninestJul 14, 2026

We’re sorry to learn that your experience has not met your expectations. We understand how frustrating it can be when you're trying to get assistance and feel that your concerns haven't been addressed. At this time, we're unable to verify your purchase based on the information included in your review. Please send us an email with your order number and the contact details used to place your order so we can locate your account and investigate this matter thoroughly. Once we have your information, we'll review your case as quickly as possible and work with you toward a fair and satisfactory resolution. We appreciate the opportunity to assist you and resolve your concerns.

Response from OnninestJul 14, 2026

We appreciate you taking the time to share your experience, C.J. We're pleased that we were able to work with you to reach a resolution and that our support team could assist you in a friendly and professional manner throughout the process. We understand that resolving concerns promptly is important, and we strive to review every case carefully to ensure each customer receives the appropriate assistance. It's encouraging to hear that our communication and commitment to finding a solution met your expectations. Your feedback is valued, and we appreciate the opportunity to address your concerns. If you ever need any further assistance, our team will be here to help.

Response from OnninestJul 14, 2026

We understand your desire to return your order for a refund, and we'd be happy to help resolve this for you, Linda. To ensure we're assisting with the correct purchase, please send us an email with your order number and the contact details used when placing the order so we can confirm your purchase and review your request. Once we've verified your order, we'll provide the appropriate return instructions and guide you through the next steps to help make the process as smooth as possible. We look forward to assisting you and working toward a satisfactory resolution.

Response from OnninestJul 13, 2026

We're delighted to hear that our Customer Care team was able to assist you and help resolve your concern. Providing responsive, reliable support and working toward a positive outcome for every customer are priorities for us, so it's wonderful to know your experience reflected that commitment. Your feedback means a great deal to our team, and we're grateful for the opportunity to assist you. If you ever need any additional support or have questions in the future, we're always here and happy to help.

Response from OnninestJul 13, 2026

Thank you for your kind words and for taking the time to share your experience. We're delighted to hear that our team was able to respond quickly to your concerns and help resolve the issue to your satisfaction. Providing timely, helpful support is something we strive for with every customer, and it's wonderful to know that your experience reflected that commitment. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We truly appreciate your support and the opportunity to serve you.

Response from OnninestJul 13, 2026

Thank you for sharing your feedback. We're truly sorry to hear that your experience has been disappointing, particularly regarding the condition of your package, your concerns about the product's performance, and the charges on your order. We understand how frustrating this situation must be. We have reached out to you and requested your order number and contact information so we can thoroughly investigate the matter. Our team is committed to reviewing your concerns, including the charges on your receipt and your refund request, in accordance with our policies, and working toward a fair resolution. We value every customer and strive to provide transparent service and quality products. We appreciate the opportunity to look into this for you and encourage you to respond with the requested information so we can assist you as quickly as possible.

Response from OnninestJul 13, 2026

Thank you for taking the time to share your feedback. We're glad to hear that your questions were answered promptly and that your product has been working well during your first week of use. We appreciate that it's still early, and we hope the product continues to meet your expectations over time. If you have any questions or need assistance as you continue using it, our Customer Care team is always here to help. Thank you for choosing us, and we truly appreciate your support.

Response from OnninestJul 10, 2026

We’re sorry to hear that your air conditioning unit is not performing as expected and that you have experienced difficulty getting in touch with our team. We understand how frustrating it can be when you need assistance and are unable to receive a prompt response. We would like the opportunity to look into this matter and work toward a resolution. We have requested your order details and contact information so we can locate your purchase, review the situation, and provide the appropriate assistance. Please provide the requested information at your earliest convenience, and our team will be happy to further investigate and address your concerns. We are committed to doing everything we can to ensure this matter is resolved.