OnninestReviews of onninest.com

Response from OnninestJul 18, 2026

We sincerely apologize for the frustration and disappointment caused by the delay with your order and the difficulty you experienced while seeking a refund. We understand that after waiting several weeks without receiving your product, you expected a clear and prompt resolution—not additional offers or continued delays. We have reviewed your concerns and can confirm that your refund has been issued. We regret that your experience did not meet the standards we aim to provide and that our previous attempts to resolve the matter did not address your primary concern. We are sorry that this experience has left you feeling frustrated and disappointed, and we hope the issued refund helps resolve the matter.

Response from OnninestJul 18, 2026

We sincerely apologize for the frustration and concern this situation has caused, Michael. We understand how alarming it is to see an additional charge that you do not recognize, especially when you have been trying to obtain clear answers and updates regarding your order. We have reviewed the matter and have issued a refund for the second order associated with the $88.98 charge. We understand that resolving this promptly is important, and we regret the frustration caused by the time it took to address your concerns. We are sorry that this experience has left you feeling frustrated and unheard, and we appreciate the opportunity to work toward making this right.

Response from OnninestJul 18, 2026

We’re truly sorry to hear how disappointed and frustrated you are with your experience. We understand that receiving an alternative product you did not want, especially after expecting the product you originally ordered, was not the resolution you were looking for. We also acknowledge your concerns regarding communication and recognize that we should have done a better job keeping you informed throughout the process. Your feedback is important to us, and we want the opportunity to review your order and work toward a resolution that addresses your concerns. We have reached out to request your order details and contact information so that we can locate your purchase and communicate with you directly. We sincerely hope to have the opportunity to make this right and restore your confidence in our commitment to customer service.

Response from OnninestJul 18, 2026

Hi James! We’re pleased to hear that we were able to resolve your concern promptly and without unnecessary delays. We understand how important it is for customers to feel heard and supported when a purchase does not meet their expectations, and we’re glad we could arrange the return and refund without any runaround. We truly appreciate you taking the time to share your experience and are happy to know you were satisfied with the resolution. We hope to have the opportunity to serve you again in the future.

Response from OnninestJul 16, 2026

We're delighted to hear that our customer service team was able to address all of your concerns and provide the support you needed. Providing responsive, helpful, and attentive service is very important to us, and it's wonderful to know that your experience reflected that commitment. Your feedback encourages our team to continue delivering the highest level of care to every customer. We truly appreciate your support and are grateful for the opportunity to serve you.

Response from OnninestJul 16, 2026

Hi Tom, We sincerely apologize for the frustration and disappointment you've experienced. We understand how concerning it is not to receive the information you were expecting, and this is not the experience we want for our customers. After reviewing our records, we have not been able to locate any correspondence from you. We'd appreciate the opportunity to assist and resolve this as quickly as possible. Please contact us at 1-888-814-2188 or email us at [email protected] so we can review your order, and address any outstanding concerns. Your satisfaction is important to us, and we are committed to working with you until this matter is fully resolved.

Response from OnninestJul 16, 2026

We sincerely apologize that the product did not meet your expectations and for the frustration caused by the additional charge you mentioned. We're glad to let you know that a full refund has been issued for your order. We hope this resolution demonstrates our commitment to addressing customer concerns promptly and fairly. We appreciate you bringing this matter to our attention, as customer satisfaction is our top priority. We're sorry your experience did not meet the standard we strive to provide, and we're pleased we were able to resolve your concerns. We wish you all the best moving forward.

Response from OnninestJul 15, 2026

Thank you for taking the time to share your experience, Patty. We appreciate your patience and understanding while your order has been in transit. We're glad to hear that our support team was able to respond promptly to your inquiry, provide an update on your shipment, and offer a satisfactory solution to help address the delay. We understand how important timely delivery is, and we're committed to ensuring our customers feel supported throughout the process. We look forward to your order arriving soon and hope the product meets your expectations. Thank you again for giving us the opportunity to assist you, and we appreciate your willingness to update your review once your order has been delivered.