OnninestReviews of onninest.com

Response from OnninestAug 7, 2026

We sincerely apologize for the frustration and disappointment you experienced with your cancellation request for order #270800. We understand how upsetting it can be when you feel that your concerns were not addressed in the timeframe you expected, and we are sorry that this situation has caused you to lose confidence in our service. We would like to clarify that we have reviewed your concerns and have responded to your email directly with a proposed resolution. Our team is committed to working with you to find a satisfactory outcome and ensure your concerns are properly addressed. We appreciate you bringing this matter to our attention, as customer feedback helps us identify areas where we can improve our processes. We kindly ask that you continue communicating with our support team through the email thread so we can assist you further and work toward resolving this matter.

Response from OnninestAug 7, 2026

Hi Tara. We’re sorry to hear about your experience and understand your frustration regarding the delivery timeframe, tracking updates, product expectations, and refund concerns. We take customer feedback seriously and want to assure you that we are committed to doing everything we can to address your concerns and work toward a resolution. We have responded to your email with our proposed solution and are hopeful that we can assist you further. We kindly ask that you continue the conversation with our support team so we can work with you directly and find the best possible outcome. We appreciate the opportunity to review your concerns and are committed to ensuring your issue is handled appropriately.

Response from OnninestAug 7, 2026

We’re sorry to hear about your experience and understand your concerns regarding the product description, shipping timeframe, and refund process. We take customer feedback seriously and want to assure you that we are committed to reviewing each concern and working toward a resolution. We would appreciate the opportunity to look into your order details and address the issues you’ve raised. Please provide your order number and the email address used when placing the order so our team can investigate your case and assist you further. We also want to ensure that any concerns regarding product information, delivery expectations, or refund assistance are properly reviewed. Our goal is to work with you directly to resolve this matter and provide the best possible support. We look forward to receiving your details so we can assist you.

Response from OnninestAug 7, 2026

We’re sorry to hear that the product did not meet your expectations and that the package appeared to have been previously opened and repacked. We understand your concerns regarding the airflow and why you would like to request a return. We have already responded to your email with a proposed resolution and would appreciate the opportunity to assist you further and work toward resolving this matter. We also understand that banks and payment processors may review customer feedback as part of their assessment process, which is why it is important for us to demonstrate that we are taking every concern seriously and making every effort to ensure our customers are either satisfied with their purchase or have their concerns properly addressed. Please check your inbox for our response, and we look forward to assisting you with the next steps.

Response from OnninestAug 7, 2026

We’re sorry to hear about your experience and understand your frustration regarding the concerns with your order and cancellation request. We take feedback like this seriously and want to look into what happened to ensure your concerns are properly addressed. We kindly ask you to provide your order number and the email address used when placing the order so we can review your account details and investigate the billing and shipping concerns. Our goal is to work toward a fair resolution and ensure we do everything we can to assist you. We appreciate the opportunity to look into this further and hope to make things right.

Response from OnninestAug 5, 2026

We’re pleased to hear that you found our customer service team knowledgeable and friendly. Providing helpful, professional, and courteous support is something we take great pride in, and it’s rewarding to know that your experience reflected that commitment. Our goal is always to ensure that customers receive the information and assistance they need in a timely and respectful manner. Feedback like yours helps reinforce the importance of delivering exceptional service and maintaining a positive customer experience. We appreciate you taking the time to share your experience and are glad we were able to assist you.

Response from OnninestAug 5, 2026

We are sorry to learn that your experience has left you feeling disappointed. Receiving an item that arrived in poor condition and did not function as expected is understandably frustrating, especially after reaching out for assistance in an effort to resolve the issue. Our goal is always to provide products and service that customers can rely on, and we take feedback like yours seriously. We would welcome the opportunity to take another look at your case and review the concerns you have raised regarding the condition of the product and the support you received. As we are unable to locate your order from this review alone, please provide your order number and the email address used for the purchase so our team can investigate further. We are committed to working directly with customers to address concerns and find an appropriate resolution whenever possible. We appreciate you bringing this matter to our attention and hope to hear from you soon.

Response from OnninestAug 5, 2026

We sincerely apologize for the frustration and concern caused by the lack of updates regarding your order. We understand how important it is to receive timely communication and accurate shipping information after making a purchase. Customer satisfaction is extremely important to us, and we would like the opportunity to investigate this matter and provide you with an update as quickly as possible. Unfortunately, we were unable to locate your order based on the information available in your review. Please contact our support team with your order number and the email address used for your purchase so that we can review your order status and work toward a resolution. Our team is committed to assisting you and ensuring your concerns are properly addressed. We look forward to hearing from you and helping resolve this matter.