OnninestReviews of onninest.com

Response from OnninestAug 14, 2026

We’re sorry for the inconvenience and confusion caused by your order arriving in separate shipments, Mark. We completely understand why it would be frustrating to order three CoolCove units and initially receive only one. We’re glad our customer service team was able to assist and confirm that the remaining two units are being shipped. While orders may occasionally be fulfilled in separate shipments due to inventory or fulfillment logistics, we understand that this can be confusing when there is no clear explanation upfront. We take your feedback seriously and are committed to improving the shipping experience and communication with our customers. We appreciate your patience while we work to ensure the remainder of your order reaches you.

Response from OnninestAug 14, 2026

We’re sorry to hear that your experience with CoolCove was frustrating, particularly with the delivery time and the concerns you experienced after receiving the unit. We understand how disappointing it is when a product does not perform as expected. We also want to clarify that this matter has already been addressed and settled with you directly over the phone. Our customer service team has worked with you to reach a resolution regarding your concerns. We take customer feedback seriously and are committed to addressing issues directly and fairly. We appreciate the opportunity to resolve this matter and hope the resolution reached provides some reassurance.

Response from OnninestAug 13, 2026

We’re sorry to hear about your experience and understand your frustration regarding the Cool Cove unit and your refund request. We take concerns like this seriously and have made every effort to address the matter appropriately. Upon checking, the transaction has been disputed with the payment provider. For further details regarding the dispute, we recommend contacting your bank or payment provider directly, as they will be able to provide the most accurate information regarding its status and resolution. We remain committed to handling customer concerns responsibly and working toward appropriate resolutions.

Response from OnninestAug 13, 2026

We’re glad to hear that our team was able to address your concerns and provide a suitable solution. We understand how disappointing it is when the original unit does not perform as expected, and we appreciate the opportunity to make things right. We’re especially pleased to hear that Clydel was helpful and guided you through the available options. We hope the upgraded unit delivers the cooling performance you’re looking for and provides a much better experience. We’ll be here to support you should you need any further assistance.

Response from OnninestAug 13, 2026

We appreciate you taking the time to share your experience. We’re glad to hear that the issue was resolved to your satisfaction. We understand how important it is for customers to feel confident that their concerns will be addressed, especially when an issue arises with a product. We’re pleased that we were able to assist and work toward a satisfactory resolution. We appreciate your patience and the opportunity to make things right.

Response from OnninestAug 13, 2026

We’re sorry to hear about your experience and understand how frustrating it must be to have repeatedly requested a return and full refund for an unopened product. We take your concerns seriously and are currently reviewing the matter, including your request to return the item within the 90-day return period. Our goal is to ensure your concern is handled appropriately and that we work toward a fair resolution. We appreciate your patience while we review the details and will do our best to provide a clear update regarding the return and refund process.

Response from OnninestAug 13, 2026

We’re sorry to hear that the unexpected subscription charge caused frustration. We understand how concerning it can be to see a charge you were not expecting, and we appreciate your persistence in bringing this to our attention. We’re glad to confirm that the issue has been resolved, as confirmed via email, and that the applicable charge will be returned to your original payment method. We appreciate the opportunity to address your concern and make things right.

Response from OnninestAug 13, 2026

We’re sorry to hear about the delay and understand how frustrating it must be to have reached out regarding a return and still be waiting for assistance. This is not the level of service we aim to provide, and we take your concern seriously. We would like the opportunity to look into this and assist you with your return request as quickly as possible. We have requested your order and contact details through Trustpilot so we can locate your purchase, review the communication history, and follow up with you directly. Our goal is to ensure your concern is properly addressed and resolved, and we appreciate your patience while we work to assist you.