OnninestReviews of onninest.com

Response from OnninestAug 12, 2026

We’re sorry for the frustration and concern this situation caused, particularly regarding the conflicting documentation and the time it took to address your return request. We take concerns about product instructions seriously and regret that this experience affected your confidence in the product. We can confirm that the matter has now been resolved. As the issue has been addressed directly, please refer to your bank regarding any further questions about the transaction or its status. We appreciate the opportunity to address your concerns and remain committed to handling customer matters as promptly and responsibly as possible.

Response from OnninestAug 12, 2026

We’re sorry to hear about this experience and sincerely regret the frustration caused by receiving items that did not match the products you ordered. We take concerns regarding order accuracy and refunds seriously and want to make sure this matter is properly addressed. We have responded to your email regarding this matter and are committed to working with you toward a satisfactory resolution. We appreciate your willingness to return the items received and will do our best to assist in resolving this as promptly as possible. We value your feedback and apologize for the inconvenience and frustration this situation has caused.

Response from OnninestAug 10, 2026

We’re sorry to hear that the air conditioners did not meet your cooling needs, and we recognize how frustrating it is to wait for a response when you’re seeking clarity about a return. We have responded to your email regarding this matter and are actively working to address your concerns and provide a resolution. Our goal is to ensure your request is handled appropriately and that we do everything we can to resolve this matter as promptly as possible. We appreciate the opportunity to address your concerns and hope to bring this matter to a satisfactory resolution.

Response from OnninestAug 10, 2026

We truly appreciate you taking the time to share such a positive experience! We’re delighted to hear that communication was easy and that our customer service team was able to make your concerns feel heard and valued. At Onninest, we believe our customers’ questions and concerns should always be taken seriously, and we’re committed to doing everything we can to provide helpful communication and meaningful resolutions when an issue arises. Your kind words and recommendation mean a great deal to our team. We’re grateful for the opportunity to assist you and hope you enjoy your future experiences with Onninest!

Response from OnninestAug 10, 2026

We’re genuinely sorry to hear about your experience and understand why the delays, communication concerns, and refund discussion have left you frustrated. We take allegations of misleading practices and concerns about refunds very seriously, and we want the opportunity to review the specific circumstances of your order rather than leave your concerns unresolved. We have requested your order and contact information so that our team can locate the purchase, review the status of the order and the communication surrounding your case, and determine the appropriate next steps. Our goal is to address your concerns directly and work toward a fair resolution. We encourage you to provide the requested details so we can assist you as promptly as possible.

Response from OnninestAug 10, 2026

We completely understand your frustration and concern, especially after placing your order on July 1 and experiencing a longer-than-expected wait. We’re sorry for the delay and for the difficulty you experienced when trying to reach our customer service team by phone. We take your concerns seriously and want to reassure you that we are actively working to address your order. We have responded to your email directly with an update and the next steps regarding your order. We appreciate your patience and hope our direct response helps resolve the situation promptly. Our goal is to make sure your concern is properly addressed and that we can provide a satisfactory resolution.

Response from OnninestAug 7, 2026

We’re sorry to hear about your experience with the Cool Cove and understand your disappointment regarding the product expectations, delivery timeframe, and refund outcome. We appreciate you recognizing Rose’s efforts in assisting you, and we’re sorry that we were not able to provide the resolution you were hoping for. We always aim to handle concerns fairly and review each situation carefully to find the best possible solution for our customers. We would like the opportunity to look into your case further and ensure that everything has been properly addressed. We have reached out to request your order details and contact information so our team can review your order and follow up with you directly. We are currently awaiting your response. Once we have the necessary details, we’ll do our best to work toward a satisfactory resolution.

Response from OnninestAug 7, 2026

We’re sorry to hear about your experience and understand your frustration regarding the product performance, delivery timeframe, and difficulty reaching our support team. We take customer feedback seriously and want to make sure this matter is properly reviewed and addressed. We have reached out to request your order details and contact information so we can locate your purchase, investigate the concerns raised, and work toward a suitable resolution. We are currently awaiting your response and would appreciate the opportunity to assist you further. We value the opportunity to make this right and hope to hear back from you soon so our team can provide the support you need.