OnninestReviews of onninest.com

Response from OnninestAug 20, 2026

We’re sorry to hear that your experience left you feeling this way, Janna. We understand how frustrating it can be to have concerns about a product, especially when you’ve also had difficulty reaching support. We have responded to your email and are actively working to address your concerns and assist with a resolution. Our goal is to make sure your issue is properly reviewed and that we provide the appropriate next steps regarding your order and warranty. We appreciate the opportunity to address this matter directly and hope we can resolve your concerns to your satisfaction.

Response from OnninestAug 19, 2026

Hi Michael! We truly appreciate your kind words and are glad to hear that you found our team responsive, straightforward, and easy to work with. Providing clear communication and making sure our customers feel supported is very important to us. We’re grateful for your positive experience and continued trust in our company.

Response from OnninestAug 19, 2026

We’re sorry to hear that you were disappointed with your CoolCove experience and understand how frustrating delays, product concerns, and difficulties with a return can be. We’re glad to confirm that this matter has since been resolved, as confirmed with you via email. We take customer concerns seriously and remain committed to addressing issues directly and working toward a fair resolution whenever something goes wrong. We appreciate the opportunity to address your concerns and hope the resolution provided has helped bring this matter to a satisfactory close.

Response from OnninestAug 14, 2026

We’re sorry to hear about your experience and understand your frustration, particularly with the concerns you described regarding the cooling performance and the additional moisture from the Cool Cove Max. We take feedback like this seriously and want to make sure your concerns are properly addressed. We’d appreciate the opportunity to review your order and work toward a fair resolution. We have requested your order and contact information so our team can locate your purchase, review what happened, and assist you directly with the available resolution options. We’re committed to doing our best to address this matter and ensure your concerns are handled appropriately.

Response from OnninestAug 14, 2026

Hi Kevin, we’re genuinely sorry to hear about your experience and understand your frustration with the product and how your refund request was handled. We take your concerns seriously and would like the opportunity to review what happened and work toward a fair resolution. We have reached out to request your order details and contact information so our team can locate your purchase, review the history of your case, and determine the best way to assist you. We don’t want you to feel that your concerns have been dismissed, and we’re committed to doing what we can to address this matter properly. Please provide the requested information so we can look into this further and work toward resolving your concerns.

Response from OnninestAug 14, 2026

Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about your experience and understand your frustration, particularly if the item you received did not match what you ordered and the resolution offered did not meet your expectations. We take concerns like this seriously and want to make sure we have the opportunity to review what happened and make things right. We’ve requested your order and contact information so we can locate your purchase, investigate the issue, and work toward an appropriate resolution. We appreciate your patience while we look into this. Our goal is to ensure your concern is properly addressed and that you have a positive outcome.

Response from OnninestAug 14, 2026

We’re sorry to hear that you feel this way. We take your concerns seriously and understand how important clear and honest communication is. As discussed during our phone conversation, we have addressed the matter and provided clarification regarding your concerns. We remain committed to resolving customer issues fairly and transparently, and we hope our conversation helped address the situation. If there is anything further we can assist with, our team remains available to help.

Response from OnninestAug 14, 2026

We’re truly sorry to hear about your experience and understand your frustration, particularly regarding the product’s performance and your concerns about the warranty and refund. We would like the opportunity to review your case and work toward a fair resolution. We have requested your order and contact information so our team can locate your purchase, review the circumstances, and determine the best way to assist you. We take your concerns seriously and are committed to doing everything we can to address the matter and reach a satisfactory resolution.