OnninestReviews of onninest.com

Response from OnninestAug 19, 2026

We’re very sorry to hear that neither unit is cooling or even blowing air, especially given the impact this purchase has had on you. We completely understand how frustrating and disappointing this must be, and we take your concerns seriously. We have reached out to request your contact and order information so our team can locate your purchase, review the issue, and work directly with you toward a resolution. We want to make sure this matter is properly addressed and that you receive the assistance you deserve. We appreciate the opportunity to make this right.

Response from OnninestAug 19, 2026

We’re sorry to hear that the product did not meet your expectations. We understand how frustrating it is to receive a product that doesn’t perform as expected, and we take your concerns seriously. We’re glad we had the opportunity to speak with you by phone yesterday and work through the matter directly. We understand your concerns regarding the product’s performance, and we’re committed to making sure the resolution discussed with you is carried through. We appreciate your patience in allowing us the opportunity to address this with you directly. Our goal is always to ensure concerns are handled fairly and that our customers feel heard and supported.

Response from OnninestAug 20, 2026

We’re sorry to hear that the Cool Cove did not meet your expectations. We understand how frustrating it is when a product doesn’t perform as expected, particularly when you’ve reached out seeking a resolution. We take concerns about our products and refund policies seriously. We have responded to your email and are actively working to address your concerns and find an appropriate resolution. Our goal is to make sure your issue is properly reviewed and that you receive clear information regarding your options. We sincerely regret the frustration this experience has caused and hope we can resolve the matter to your satisfaction.

Response from OnninestAug 19, 2026

We’re sorry for the frustration you experienced with the delivery time and the confusion surrounding the upgrade. We understand how disappointing it can be to wait several weeks for an order, and we appreciate the opportunity to make things right by providing the 50% adjustment. We also understand your concerns about the upgrade you received, and we’re sorry it did not meet your expectations. We take your feedback seriously and are reviewing the experience to help ensure our product descriptions, promotions, and fulfillment process are as clear and accurate as possible. We’re glad your CoolCove has now arrived, and we genuinely hope it performs well for you. If you experience any issues with the unit or have questions about the items you received, please reach out to our support team so we can assist and work toward a satisfactory resolution.

Response from OnninestAug 19, 2026

HI Peg, we’re genuinely sorry to hear that the cooling units did not meet your expectations or the purpose for which you purchased them. We understand how disappointing it must have been to find that the units did not provide the level of room cooling you were expecting, and we’re also sorry that you felt your concerns were not adequately addressed when you contacted our team. We take your feedback seriously and would like the opportunity to review your specific order and the return/refund discussions that took place. We have requested your contact and order information so we can locate your purchase, investigate the circumstances, and determine whether there is anything further we can do to address your concerns. We want our customers to feel that their concerns are genuinely heard and handled appropriately. We hope you’ll provide the requested information so we can review this matter personally and work toward a satisfactory resolution.

Response from OnninestAug 19, 2026

We’re sorry to hear that your experience with the CoolCove unit did not meet your expectations, Clark. We understand your frustration regarding the return and refund process, and we take concerns about product performance and customer service seriously. We’re pleased that the issue has now been resolved, as confirmed with you via email. We appreciate the opportunity to address your concerns and work toward a satisfactory resolution.

Response from OnninestSep 7, 2026

We’re sorry to hear that you feel this way, and we understand how frustrating it can be when you are simply seeking a full resolution and refund. We want to assure you that we take your concerns seriously and are committed to resolving this matter. Our team responded to your email on August 19 to continue assisting you with your request, but we have not received a response since then. We certainly do not want you to feel that you are being ignored or given the runaround. Please check your inbox, including your spam or junk folder, for our previous message. We remain ready to assist and encourage you to reply to our email so we can continue working toward a resolution as quickly as possible. Your experience is important to us, and we are committed to addressing your concerns and providing the appropriate support needed to bring this matter to a satisfactory resolution.

Response from OnninestAug 19, 2026

We’re sorry to hear how disappointed and frustrated you’ve been with your experience. We take concerns about product performance, refunds, and our guarantee seriously, and we understand why you would want your issue reviewed. We have responded to your email and are actively working to address your concerns. Our goal is not simply to offer an apology, but to find a fair resolution based on the details of your order and the circumstances involved. We also want to clarify any questions regarding our guarantee and refund terms. We appreciate the opportunity to review this matter further and hope we can resolve your concerns directly and leave you with a much better experience.