Onninest responded very quickly to my concern. They handled the situation in a very professional way. We are awaiting the product to give it a try. Based on their attention to the matter and if the product works like advertised we will be back.
Response from OnninestSep 1, 2026
We truly appreciate you taking the time to share your experience, Carol. We’re glad our team was able to respond quickly and address your concern in a professional manner.
Customer satisfaction is very important to us, and we’re committed to providing support throughout your experience. We hope you enjoy your product once it arrives and that it performs as expected.
If you have any questions or need assistance while waiting for your order or after receiving it, our support team will be happy to help. We appreciate the opportunity to assist you and look forward to hopefully serving you again in the future.
JC
JOHN C.
Every thing went very good today
Every thing went very good today.
Only have one question, who is the Carrer of my order?
Response from OnninestAug 28, 2026
We’re glad to hear that everything went well with your order! For orders shipped within the United States, we use USPS (United States Postal Service) as our carrier.
We appreciate you taking the time to share your experience. If you have any questions or need assistance with tracking your order, our support team is always happy to help.
DO
Donna
SCAM!!!
I ordered a cool cove on 7/5/26. After waiting over a month it finally arrived. I unboxed and gave it a go, it performed like a small fan. Not what I wanted or needed. I emailed the company to obtain return instructions and to this date I keep getting the run around.
I email so there is a record. My next step is to contact the BBB.
Response from OnninestAug 27, 2026
We’re sorry to hear about your experience and understand how frustrating it must have been to wait so long for your Cool Cove to arrive, only to find that it did not perform as you expected. We also understand your frustration with the difficulty you’ve experienced in obtaining return instructions.
We take concerns like this seriously and want to make sure your situation is properly reviewed and addressed, Donna. We’ve reached out to request your order and contact information so our team can locate your purchase, review the communication history, and work toward an appropriate resolution.
We appreciate the opportunity to look into this and hope to resolve the matter to your satisfaction.
BC
bnutzyahoo.com
they where out of stock of the cooler i…
they where out of stock of the cooler i ordered. so sent me an up grade? got 2 pieces of junk! spend more time charging and filling them. and they didn't cool that well either!
Response from OnninestAug 27, 2026
We’re sorry to hear that the replacement coolers did not meet your expectations. We understand how frustrating it is to receive an alternative product and still feel that it did not provide the cooling performance you were looking for.
We would appreciate the opportunity to look into this further and work toward a satisfactory resolution. We have requested your order and contact information so that our team can locate your purchase, review the circumstances, and reach out to you directly regarding the best way to address your concerns.
We take feedback like this seriously and want to make every reasonable effort to ensure your experience is properly addressed.
KA
KAMAL
I bought some air cooler from the…
I bought some air cooler from the Onninest and found out that I don’t like them because of low efficiency. I decided to return them after a few days. I have sent them by USPS and waited to the customer service reponse. after a few weeks I sent several emails and explained my situation. The customer service alwaye replied my email respectfully. They asked me about tracking number, unfortunately I didn’t have it because I had lost the USPS receipt. altimately my problem was solved and I got my refund.
Response from OnninestAug 27, 2026
We’re glad to hear that your concern was ultimately resolved and that you received your refund.
We understand how frustrating it can be to wait for a resolution, especially when the USPS receipt and tracking information are no longer available. We appreciate your patience and cooperation while our Customer Care team worked with you to review the situation.
We take customer concerns seriously, and we’re committed to doing everything we can to ensure that issues are addressed fairly and, whenever possible, resolved to the customer’s satisfaction. We’re pleased that we were able to reach a positive resolution in your case.
GE
Geoffrey
Never used the “safe for domestic pets”…
DETAILS SENT TO ONNINEST DIRECTLY AND INCLUDED IN REVIEW:
Rodent and Pest Killer plug-in ultrasound because on the Passive Mode, for residential use per packaging, the frequency is 20-65 kHz. Dog’s hearing is typically 45-60 kHz and that sound frequency is very loud and harmful to my young dog; it causes pain, anxiety, confusion, and other physical and emotional distress. In lab blood tests the stress hormone cortisol showed 3-6x normal levels after exposure to the ultrasonic frequency. Yet, Onninest reported there were no details for my complaint and reported me to TrustPilot. There are 13 emails between me and Onninest and this report illustrates the problem with the company: the details below are copied above so they cannot be missed. Onninest is a very dishonest company.
Original review:
Never used the “safe for domestic pets” Rodent and Pest Killer plug-in ultrasound because on the Passive Mode, for residential use per packaging, the frequency is 20-65 kHz. Dog’s hearing is typically 45-60 kHz and that sound frequency is very loud and harmful to my young dog; it causes pain, anxiety, confusion, and other physical and emotional distress. In lab blood tests the stress hormone cortisol showed 3-6x normal levels after exposure to the ultrasonic frequency.
Onninest has declined to provide the return shipping label and refund per my initial email sent the day I received their product and saw the actual specs. It is going on one month since that initial email and I have three identical replies stating how seriously that take customer concerns and are working to quickly resolve the issue. One email offered a 30% credit or refund. Typically it takes 3-4 days per email communication.
DO NOT TRUST ONNINEST! And, of course, there is no phone.
This product is dangerous for dogs. And, the company is very disingenuous and patronizing when communication is received. They have no concern for their customers.
Response from OnninestAug 26, 2026
We’re sorry to hear about your experience and understand how concerning this situation must have been, particularly when it involves a product intended for use around pets. We take concerns about product safety and customer satisfaction very seriously.
We’re also sorry that you feel your previous communications did not lead to a timely resolution, Geoffrey. We have requested additional information from you so that our team can review the matter directly and work toward resolving it as quickly as possible. If you have not yet received our request, please contact us at **1-888-814-2188** so we can assist you directly.
Our goal is to make sure your concerns are properly addressed and that we have the opportunity to resolve this matter fairly. We appreciate the opportunity to review your experience and work toward a satisfactory resolution.
CP
Cat P.
High level of noise and low
High level of noise and low
Performance on air...fancy fan..not AC!
Plus delay and lack of communication
Promises were .ade...performance lacked follow through
Response from OnninestAug 25, 2026
We’re sorry to hear that the product did not meet your expectations, particularly regarding the noise level, performance, delivery delay, and communication. We understand how frustrating it is when the product you receive doesn’t perform as you anticipated.
We take your concerns seriously and would appreciate the opportunity to look into your specific experience and work toward a resolution. Please get in touch with our customer support team with your order details and information about the product’s performance concerns so we can review this with you directly and determine the best way to assist.
We’re committed to addressing customer concerns and doing what we can to make things right.
AV
Ashburn, V.
Unreliable Delivery and Support
Order was placed on July 7,2027. I received 1 update from the company after not receiving anything for weeks. The update was to tell me that they are aware of delay, but maybe I should buy something else from the in the meantime with a discount included. I had to send a request to get order status (5 weeks into the order) and 5 days later they respond and by this time, the order arrived 6 weeks after placement and no apologies. Do not order from this company. If you don't believe me, go to the website, read their policy. I especially like the return policy - (approval needed for return, you are responsible for shipping and they also want to hit you with a 30% restocking fee.)
Response from OnninestAug 25, 2026
We’re sorry to hear about your experience and understand how frustrating it must have been to wait several weeks for your order and then have to reach out for an update. We recognize that timely communication is especially important when there are unexpected delays, and we apologize that our communication did not meet your expectations.
We would appreciate the opportunity to review what happened with your order and address any outstanding concerns, including the points you raised regarding our policies. We have requested your order and contact information so our team can locate the relevant details and follow up with you directly.
Our goal is to ensure that concerns are properly investigated and resolved, and we are committed to doing what we can to make this right.
