CitiReviews of online.citi.com

Been banking with them for the past 10 years. Never had an issue

Returned a package of Christmas pjs that not only were not what I ordered but arrived after Christmas. No refund company says they never received. Routing says they did. Citi says it is not fraud. I have to pay. $188.00 + interest, and I have nothing.

Great customer service by Larry. I’m very skeptical of all the bad reviews and wonder if I just got scammed because the customer service that I had is day and night compared to all the one-stars.

I've used this bank's products before. Overall, it's not bad—they do their best to assist customers. However, their processes are quite outdated, and the app and website are inconvenient, making it hard to find what you need.

Definitely avoid Citibank in New York, two weeks still no debit card, poor customer service on top of it, and now even closing my account is a hassle.

Takes forever to receive a replacement for a lost or stolen debit card

Zero support from customers service after I was very frustrated with my recent experience over the phone with their unprofessional agent and their customer service support after reviewing my case. You should follow up many times and make sure what they are doing. I don’t trust them anymore.

I have been with Citi for over 7 years. I use the Citi mobile app. All my disputes get solved right away. The customer service has been good so far. All of the reps have been very nice. It scares me to see all the bad reviews. The only thing is that I haven’t really checked if I’m receiving all the points. I just wonder if all the funds are correctly adjusted as I use my card and payments. I don’t know if there is fraud there but I don’t think so. So far I am happy with the Citi bank mobile and the nice customer service even if they have an accent.