CitiReviews of online.citi.com

I have a credit card with Citi, and it was blocked by fraud prevention. So they told me to call their support to get it unblocked. I spent a lot of time going through their automated system with broken and distorted audio, only to be routed to their fraud prevention department. When I get there I get a message that they are having technical difficulties and to call back in a few hours. That's been the same message for the last few hours. If I use their help chatbot it tells me it doens't understand my question and then offers instead to give me information on my card balance. After a while of chatting with it and it telling me it can only help me with meaningless things that I could easily find on the website, it says it will connect me with a representative and then nothing happens. If I call Citi customer service automated system and ask for customer service, it tries to force me to use the automated system and direct me back to the broken fraud prevention line. So if I can finally get the automated system to send me to general help, it just hangs up the phone on me. Citi offers no other methods of contact on their website because they don't want to pay for human customer support, and they don't want to pay for an automated customer support that is more advanced then they were in the year 2000. Citi doesn't care at all about it's customers.

Citi is a great company who always help their customers. When I call with questions I am greeted by name and any questions I may have are always answered professionally and accurately. Citi has a lot of services and have great rates on their services. I know that they stand behind the customers. I trust them entirely.

As a longstanding Citi credit card customer, but new wealth and banking customer, I was suddenly locked out of online access until I could enter my (new) bank account information, which never arrived (by mail, of course; this is 21st-century banking). Contacting their Private Client service, they told me they couldn't do anything and transferred me to the Banking services, who proceeded to tell me that (1) I had no accounts, then ended the call. Followed by a second call that suggested (2) only Private Client services could fix it.

They closed my CC instead of freezing it. Then I lost about 20,000 thank you points which I can transfer to a hotel or an airline.

Vendor refunded $16,997 to my Citi card on March 18, 2024. I contacted Citi to transfer the funds to my checking account. Was told the refund needed to be "reviewed and approved" and then 3-4 days to complete. Several calls later, I finally got my money back on April 9, 2024. Funny how they can transfer my payments out of my account in 1 day, but getting a refund back into my account takes 20+ days.

The Citi bank Costco card web site is certainly NOT user friendly. All I wanted to do was to set for paperless statements. All I got was extreme aggravation. I gave up after 45 minutes of frustration! Did not have any problems setting up paperless with Discover card. Citi bank can take their credit card and put it where the sun doesn't shine. I'll stick with Discover Card.

On Jan 5th I got a charge on my CC. Explained to Citi the reason for not renewing: With very few exceptions... that service sends 5 messages with BUY ratings and 5 messages with sell ratings (for the same stock, again and again) I let the first year go by and the same day of Renewal I told them to please cancel, I called my CC (Citi) and told them to reverse that charge. Citi (MY CC bank) company decided that even though I reversed the charge THE EXACT DAY of the transaction, I was 'RESPONSIBLE' and they FORCED TO BUY such useless service. To add insult to financial injury... I was forced to accept their service at $239 per year of BUY-SELL ambiguous contradictions and: I CANNOT EVEN LOGIN because Seek...al...pha CHARGED ME A FULL YEAR, yet, cancelled my FORCED premium service. No service, no money, no access and CITI basically tells you that or you have no rights when charged for a useless service, or you are owned by their business buddies. Honest suggestion: Steer clear! AM...ex is a much better CC, will dump this one (sad after 20 years)

Horrible customer service. Do not go near this bank. All representatives have no knowledge to help. You will get transfer around and at the end you will have no results. Mortgage department is the worse. I have spoken with seven different agents and I have gotten seven different amount on closing costs. Even though I have a gold status with this bank, it is all a marketing scam. Please stay away. No one will support you. AWFUL...