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Citi (online.citi.com) has 96 customer reviews on Five Star Index, with an average rating of 1.4 out of 5.
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Banking & Money · New York, New York
Excellent
Banking & Money · New York, New York
Excellent
Banking & Money · Brooklyn, New York
Excellent
Banking & Money · Valley Stream, New York
Excellent
96 approved reviews, newest moderated first
Ashby A.
They have no customer service whatsoever during the weekends, and NO LIVE BRANCH OFFICES IN THE ENTIRE STATE OF WA, AND THEIR SYSTEM UPDATES ARE WHEN I TRY TO ACCESS THE ACCOUNT ONLINE. DO NOT DO BUSINESS WITH CITI.. ESPECIALLY COSTCO.
Rod M.
STAY AWAY FROM THEIR "REWARDS" CREDIT CARDS!! They have manipulated the rewards to the point you LOSE points/money when you try and collect the awards you have earned. Their managers feel they are clever in changing the award collection process into a real mess.
Milla Z.
I lost my money here. Stuped system... The most bad bank in all world...
Shari
I purchased tickets through Ticketmaster using my Citi card. They were never delivered and Citi would not handle my dispute to my benefit. I researched and found the two companies heavily linked. Do not buy tickets from Ticketmaster especially using the Citi card.
Danielle A.
First City has charged me a late fee for 4 consecutive months for payments that I have made on time. When I attempted to call their customer service number, not only did Citi refuse to refund these illegal late fees for on time payments, their customer service agents were using very transphobic and abusive language because I was not cisgender I do NOT recommend using anything from this company as I closed all credit card accounts including my Home Depot card and IO also recommend they be marked as anti-trans on Shinigami Eyes for their transphobic behavior.
William C.
Good for business banking. I use them to operate my business account. There is branch up the street from me about 15 minutes. So, in the rare occasion I need to go in it's fairly handy. They don't have as many branches as B of A or WF but seem to have better business services. Just my opinion.
Laurie G.
Worst customer service ever! This card will mess up your credit! I was approved for a credit card, I’ve never missed a payment and always paid more than my minimum. I got sick and was out of work but I was still paying over the minimum due every month. They randomly lowered my credit limit by $700. I called them to let them know I had returned to work and wanted to be assured that I would not have my credit limit lowered again. I still have not maxed out my card but they randomly decided to close my account with no explanation. Each time I contacted customer service I was treated like a deadbeat And not like a customer. Nobody could give me an explanation to why my account was closed and just told me they had the right to do so. First of all after they decreased my credit limit my credit dropped by 100 points. Then they treat you like absolute garbage for no reason even if you’ve never missed a payment. I worked really hard to get my credit score up and because of this credit card now my score is going to be decreased even more because they closed my account for no reason!
Anonymous
Nightmare trying to do external transfer. DO NOT USE