CitiReviews of online.citi.com

This app is absolutely terrible. My card was locked after making a simple Zelle transfer to my own account. I called support, and after more than an hour of back and forth, they finally unlocked it in the morning. But by the afternoon, it locked again—this time claiming there were two “suspicious” Zelle transactions. My account was frozen once more. To make matters worse, the app asked me for my full bank account number, which I could only get by either logging into the app (which was locked!) or calling support again. I ended up stuck on the phone for over an hour, repeating my issue to multiple agents, just to retrieve my own account information and unlock access. What a complete mess of IT systems and customer service. It’s frustrating, time-wasting, and makes basic banking painful. Citi really needs to fix this broken process.

My experience with Citi is based exclusively on using their 2% back credit card. And it's actually been really good. Even my experience with disputing charges has been really good. But... I just disputed a charge, and indicated that I have proof of the merchant's cancellation policy. They asked me to send it in - by fax or U.S. Mail! Is this 1995 or 2025?

Pathetic, delusional and rude is what they are because who doesn't take a new number from your customer because they want the old number to verify it's me even though I was sent a reference number for verification. I'm so ready to get my money out of the company that has no clue what they're doing and should seriously consider staying home and that would be beneficial to the ones that are doing business with them and somehow I see a bunch of monkeys doing a better job.

I have been with Citibank credit cards for at least 20 years. I always pay my bill every month. But over the last year they have raised my interest rates outrageously. They have become more like loan sharks instead of a reputable bank to work with. I plan to pay them off, but I won’t be using their cards in the future. I can’t close out the cards because that ruins your credit. These companies can do whatever they want to customers and have no appreciation for long time customers. It’s all about the money and ripping people off with high interest rates,

This bank is dangerously dysfunctional. Finally got through to Customer Support, who kept repeating the same thing and interrupting me after I said two words. Asked to speak to a supervisor. Was told no.

Citibank is a very bad place to have a credit card with. They do not stand behind the product protection that is usually offered by a credit card. I had a situation where a company would not refund my money for a defective product they sold me, so I reached out to Citibank for help since I placed the order on my credit card. They immediately denied any help & I got stuck with a bad product. They are no help, regardless of your outstanding status with them. They could care less. Never again!

Customer service for retirement services is in the Philippines. Robotic and best. They have a playbook they operate under and can't even connect you with someone in the United States. They don't even have email. They want you to "fax" documents. I got rid of my "fax" number years ago. Who uses "fax" anymore?

We use a CITI CC as a backup card only for offshore purchases. Compared to our default Discover Card or AMEX, it's a nightmare. We find CITI offshore customer service about the worst we've encountered anywhere in the world. By turns, its attendants are difficult to understand. English is not their first language, they are often churlish and speak as though they are scripted with an overlay of gratuitous politeness. CITI, therefore is one financial services group to avoid however arresting any credit card offers may seem.