CitiReviews of online.citi.com

The worst AI assistant you can imagine. Cant help you and dont transfer to human. I cant resolve my problem, legit transaction can not go through.

I pay my mom's Citi Sears card monthly and it is always a hassle. Nothing easy. Go to the website on the card and it doesn't recognize your login information half of the time. Spent 1.5 hours making this month's payment. They really need to fix this.

The citi bank credit card company is a scammer it scammed me saying no interest no fees till 12 months after sign ups so I did my projects with the cards after 2 months it started charging late fee on my account and I talked to tha customer service they denied to waive the fee charged so I have to pay my balance out before Now I have sort of money so donot be full and stupid like me. Never sign up!!!!!

I can't believe I am the only one with all these problems. After reading all the complaints I see I Not alone. .Today was the worest. After 3 hours trying to activate my new card I get hung up by a manger. Thats not saving how many times I ended up streaming at their stupid AI thing. After reading all the other comments I don't feel so crazy and I'm sure my blood pressure went down. Thanks Trustpilot for a place what we find other people who are going through the same thing. I really don't need another credit card but waned one for emergencies. Cite Mobile will not be that card

I have the double cash citi card. My original credit limit was almost $7000 when I opened the credit line with this card. The wife left and put me in a spot where I used my credit cards to pay some bills. I ran up a big balance, and started making large size payments of $500/ mo, and when I made those payments each month , they would drop my credit limit down by that same amount. Go to US bank. I had the similar credit limit and similar situation and they have been amazing....

I filed a dispute against Sellful.com, which charged me $800 to configure a white-label product they sell. Sellful's customer service was HORRIBLE so after several missed promises to begin work, I asked for a refund. Sellful refused the refund, so I disputed the charge with Citi. After several rounds with Sellful, Citi secured my refund. Great bank!

I made 4 attempts to activate my new Citi credit card. The other cards were hacked. I went through 3 cards all hacked. This never happened with Barclays. I had to transfer to Citi and all hell broke loose. I tried to activate my card over the phone only to get stopped when they tried to send me a security code. I went on line. They sent me a code, i sent it back and then i get a message, "something went wrong". I called the number they gave me and now find myself waiting AGAIN for an associate. I have 2 hours waiting for associates today. WHY IS IT SO HARD TO ACTIVATE MY CARD???????????? It never was with Barclays. The associates are hard to understand with their foreign accents. Why was my cards hacked three times and charges made in the same states. It took hours to clean this up over the phone with someone hard to understand!!! I am screaming mad and want to go back to Barclays.

Had a really terrible experience with them on AAdvantage card. Was with them for years, they sold the company, disconnected my log in, stopped sending paper bills, then wont remove a fee they are charging me plus interest. I cancelled the card. They wont respond on it. Basically no recourse available but to recommend you do not sign up with Citi Aadvantage cards. Customer service was rude as well.