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Citi (online.citi.com) has 96 customer reviews on Five Star Index, with an average rating of 1.4 out of 5.
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Banking & Money · New York, New York
Excellent
Banking & Money · New York, New York
Excellent
Banking & Money · Brooklyn, New York
Excellent
Banking & Money · Valley Stream, New York
Excellent
Showing 6 reviews with 5 stars · Clear filters
Cheri T.
I filed a dispute against Sellful.com, which charged me $800 to configure a white-label product they sell. Sellful's customer service was HORRIBLE so after several missed promises to begin work, I asked for a refund. Sellful refused the refund, so I disputed the charge with Citi. After several rounds with Sellful, Citi secured my refund. Great bank!
SMR
Been banking with them for the past 10 years. Never had an issue
Jacob R.
Great customer service by Larry. I’m very skeptical of all the bad reviews and wonder if I just got scammed because the customer service that I had is day and night compared to all the one-stars.
Rodriguez G.
I have been with Citi for over 7 years. I use the Citi mobile app. All my disputes get solved right away. The customer service has been good so far. All of the reps have been very nice. It scares me to see all the bad reviews. The only thing is that I haven’t really checked if I’m receiving all the points. I just wonder if all the funds are correctly adjusted as I use my card and payments. I don’t know if there is fraud there but I don’t think so. So far I am happy with the Citi bank mobile and the nice customer service even if they have an accent.
Kimberly Jane H.
Citi is a great company who always help their customers. When I call with questions I am greeted by name and any questions I may have are always answered professionally and accurately. Citi has a lot of services and have great rates on their services. I know that they stand behind the customers. I trust them entirely.
Milla Z.
I lost my money here. Stuped system... The most bad bank in all world...