CitiReviews of online.citi.com

I bought a computer from Best Buy and used credit for it. Customer service assured me during the credit order that I would definitely not pay interest and would pay a fixed $250 each month. There were no issues in the first two months, and I made the payments. Later, I started receiving constant emails reminding me to make the payment. Thinking that it wouldn't be a problem due to my automatic payment setup, I ignored them. When the emails continued, I checked my account. As usual, I had to deal with the terrible website and change my password. After logging in, I saw they had charged $65 in interest. When I called customer service, they said the product I purchased wasn't a promotional item. They offered to make it promotional if I wanted. So, do I have to call again next month to check if the product is promotional? Moreover, my credit score has suffered because of this. I am incredibly regretful. I will never deal with Citibank's credit cards or loans again.

Tried to log onto my accounts. Rejected my password that I have used for +1 year. Pop-up said I need to reset it. Followed instructions and the screen froze up - tried three times. Called customer service. A long wait, then a bad connection making it difficult to understand the CSR. Told me there is nothing she can do to help. Suggested that I either keep trying online or call Citi digital services support.

Citi invited me to apply for a credit card; even though my credit rating is 761 and I'm using about 4% of my available credit, Citi proceeded to deny my application. Four days after I received a letter confirming the denial, Citi sent me the same invitation to apply for the same credit card it had just denied me. The only way to get it to stop is to opt out of any and all offers of credit; I fully expect to receive this same solicitation from Citi at least every two weeks from here on out.

I made a sizable purchase from Watch Rsppirt on 9/2/23. When the watch didn't arrive six weeks later and the company couldn't tell when it would, I requested a refund on 10/17/23 and filed a dispute with Citi Cards. Citi issued a conditional refund. Ten days later, Watch Rapport informed me that my order had been canceled and that they would refund my credit card. When I did not receive the refund in a couple of weeks, I contacted the company again and was was told that they were experiencing a systems failure. A couple of weeks after that, I complained again, and they informed me that the refund had been made, but if I didn't receive it on my Citi Mastercard, I should file a dispute and Watch Rapport would not challenge it Today is 12/20/23. Nearly four months after the initial purchase and more than two months after they promised a refund, I still haven't receive the money. Said to say, Citi Bank has clawed back the funds. Each time I call their dispute team I get a sympathetic response and an assurance that they will send a message on my behalf to the "investigator." To date, there has been no further outreach from Citi except their notification that they were once again charging my card for the full amount of the original purchase. To date, I have forwarded documentation of all of my contact with Watch Rsppirt along with that company's assurance that they would refund my money and not chsllenge this dispute. I am at a loss for what more I can do. Please let me know if you have any suggestions. Eric Nadelstern NYC Watch Rapport Order # 8733 Citi Cards Dispute # D-497813171023

Their Citibank Home Depot Credit Card IT system is terrible!!!! I was transferred to three different operators and had to repeat all of my information EVERY time. On top of that, their customer service is horrible!! I had trouble just creating an account to PAY MY BILL and their operators could not even help with that. The interest rate is ridiculous and this type of account is simply NOT worth it. Steer clear of this!!!! On top of that, they use an Indian call center and I could not understand HALF of the 6 operators I spoke with. (Oops, make that 7 and counting!)

Citi sucks! They treat customers like crap. I have the Citi Costco Visa card, which is the exclusive card of Costco. Costco is a great company that treats customers well. But, for some reason, Costco made a HUGE mistake with their credit card partner. They switched several years ago from American Express, which was fine, to CITI, which is a terrible and greedy company that has unfair and unfriendly practices toward customers. They have unreasonably short time periods to pay the bill, and charge outrageous fees and interest if you're even a couple days late. I didn't receive my paper statement, they charged outrageous and unfair interest charges on a relatively low balance that was only a couple days late in paying. They refused to waive the fees. Horrible service. I am stuck with these jerks because Costco only partners with one credit card. Costco, if you are listening, please choose a different company than Citi to do the member credit card. There are so many companies that are better than Citi. Capital One is great. American Express is great. Wells Fargo, Chase, Synchrony are all much better than Citi.

7/10/23 Macy's gave me a REFUND of $1874.91 on a defective product. 8/10/23 Amount is credited to my Macys card which is actually a CITIBANK credit card. I call to get cash refund and requested bank transfer, provided bank routing and account number, told to call back next day to confirm. 8/11/23 Call and told no transfer made, check issued from Citi.com 8/17/23 I receive and deposit Check 8/22/23 Macy's Citi department put stop payment on check. 8/23/23 Macy's Citi customer service representative says money was transferred to my account on the 21st. 8/25/23 There is no deposit. Macy's Citi customer service supervisor asks me to have bank fax to Citibank (513-573-2234) confirmation of bounced check. 8/29/23 Call Macy's Citi: no deposit to my account; customer service rep sends email that bank transfer was requested again on 29th. Escalated to supervisor who says she has to review it. 8/30/23 Supervisor calls me back, says Macys/CITI does not have confirmation of the funds being returned to Macys' account. Instructs me to have my bank send an email to macysdisputes at citi.com confirming that the check was not deposited and that the stop payment was honored. 9/1/23. I speak to rep at Affinity Federal Credit Union to request the email to Citi. Because of Monday holiday, suggests I check back on 9/6 9/7/23 Affinity confirms email sent to macysdisputes at citi.com on 9/5/23. 9/7/23. 1:30p to 3:10pm: Macy's customer service rep tells me the money was transferred to my bank account on the 21st, the same answer I received on the 29th. The rep has to send it to a specialist to review. I asked for a supervisor who told me that I stopped the check because I wanted it transferred. I asked for a Manager who told me she had to send it to the specialists to look at. I asked for her manager or the name of the head of department and was told I couldn't speak to anyone above her and she couldn't give me the 'personal information' of the person in charge of refunds or customer service. This whole process started in June. I have tried calling CITI who does not connect me to anyone since I do not have a direct contact with them. They direct me to the REFUND department at Macy's that handles all the CITI credit cards....and they give me the run around. This has been reported to the state Division of Consumer Affairs, posted on FairShake and TrustPilot. My next move will be to contact the Office of Senior Services: feels like FRAUD to me.

I had five fraudulent charges within two days and thee different states. I found them, not Citi. It has taken numerous calls, faxes, arguments and almost two months and two new credit cards to get a “temporary” credit. Absolutely the worst credit card.