Onitsuka TigerReviews of onitsukatiger.com

The sole of the show started to come off. Within 4 months of purchase the sole of my shoe has started loosing grip. Bought in Jan 2026 sitting in May 2026 and worn the shoe no more than 10 times. This is the quality for which we pay a premium.

Für eine Retoure habe ich nach zwei Monaten immer noch keine Rückerstattung bekommen.

Purchased a £150 pair of Onitsuka Tiger shoes in October as a birthday gift for my sister. They were only worn a handful of times during December and January before the glue at the front of the shoe began separating, along with damage appearing at the heel. I reported the issue in February and have been trying to resolve it since March. During this time, the shoes have not been worn, yet the glue separation has continued to worsen. What has been most disappointing is not just the quality issue itself, but the handling of the complaint. After months of back-and-forth and multiple “management reviews”, the only resolution offered was a 30% refund on shoes that have barely been used. At no point was the durability concern meaningfully addressed. For a £150 product, I would expect significantly better quality and customer service. Based on my experience, I would be never buy from Onitsuka Tiger again, and by the seems of things, other people have also had similar issues with bad customer service and bad quality.

Women beware - These are sized for men. They don’t convert well to women’s sizes. And if purchasing from them directly, you will pay $15 for shipping to the US and then $40 in shipping to return!!! They won’t reimburse you for shipping or do an exchange so you’ll be out $55 for shoes that don’t fit. My 16 year old daughter had asked for these for her birthday but I can’t risk buying her the next size down. Oh, and they do no not respond to messages sent from the “contact us” page of their website.

The shoes were way too big even though I ordered the correct size. It is virtually impossible to exchange them since the website only gives you the option to return. I ended up having to pay $40 in DHL shipping fees to return them They were a gift

First, the shoes we bought for my daughter started tearing at the heel after a very short time. We bought them in Milan. When we contacted the store, they asked for the POS receipt, which we no longer had. However, we did have the Global Blue document prepared by the store itself, but they refused to accept it for an exchange or refund. Then, one month ago, we bought another pair of shoes for my husband in Japan. He wore them only three times, and the sides and front of the shoes already started coming apart. We took them to the store with the receipt we had, but they still refused to replace the product because the shoes had been worn. I have never seen a company in my life with such poor product quality and such disregard for customer satisfaction. We are still exchanging messages with two different stores, and they continue refusing to provide any solution. Their policy seems to be exhausting customers with unreasonable excuses until they give up.

Très mauvaise expérience, colis perdu pendant de longues semaines; enfin arrivé suite à des innombrables emails envoyés au service client. Les chaussures trop petites dons j'aimerais faire un retour mais le système ne l'accepte pas. Je me prépare à passer des heures supplémentaires à essayer de résoudre ce problème.

Worst course.pany onisuka ever they on you face tell you there is no problem with your trainers when they arrived with suede peeling off and looks as a hole in trainers paid £150 for a loud of rubbish do not buy very bad cheaply made bought the Tokuten trainers biggest mistake ever avoid then these are cheaply manufactured 3rd grade quality. Order no. OT-GB00541790