Onitsuka TigerReviews of onitsukatiger.com

After only two wears in an office environment, the beet red suede stripes on my Onitsuka Tiger sneakers transferred dye onto the ivory leather and suede simply from crossing my feet while sitting. The shoes were never exposed to rain, moisture, or unusual conditions. Onitsuka Tiger denied my warranty claim, stating that this type of color transfer is a "natural characteristic" of the premium suede rather than a manufacturing defect. If you're considering a light-colored pair with dark suede accents, be aware that the shoes may permanently stain themselves—as well as anything else they come into contact with during normal wear—and the company may not consider it a warranty issue.

Der Shop ist eine Vollkatastrophe. Erst wurden die bestellten Schuhe wegen eines Fehlers des Online Shops 2 mal gesendet und der Kaufpreis 2 mal von meiner Kreditkarte abgebucht. Anschließend habe ich für eine der beiden Sendungen die Annahme verweigert. Das Geld für diese ist nach vier Wochen immer nicht erstattet worden. Auf E-Mails reagiert der Shop leider nicht. Ich habe mir also die Mühe gemacht, diese Rezension, unzählige Mails und eine Reklamation bei meiner Bank einzuleiten. In Summe drei Stunden unbezahlte Arbeit. Onitsuka Tiger gibt es schon seit 1949, sie machen Rekordumsätze und ich denke, irgendwann werde ich meine 320€ schon erstattet bekommen. Nur als angenehm wird mir dieser Einkauf nicht in Erinnerung bleiben. Wer will schon wegen ein paar Schuhen drei Stunden lang Schriftsätze aufsetzen. Schämt Euch.

I would like to underline the excellent attention given by S.Lee at Onitsuka - Kyoto store last Wednesday. He showed me many pairs of shoes, which I bought them. He was very professional

Miserabler Kundenservice. Bestellung nach vier Wochen immer noch nicht erhalten. Kundenservice reagiert nicht.

Had my trainers for 6 months and the inside has developed severe holes. Not what I was expecting considering the price and it’s a luxury brand. I went to the shop to ask about this and basically got told that I shouldn’t have bought them as the material used doesn’t withstand the friction of walking. I then asked their online customer service about a warranty, to be told it’s just wear and tear and they can’t do anything about it. Given the price and they are only 6 months old it’s shocking that they don’t have a warranty for faults like this. These were my second pair from them and I won’t be buying again given the customer service/ lack of support I received.

I placed one order, but during checkout the website showed that there was a payment problem, so I used another payment method. Afterwards, I realised I had been charged twice and that two separate orders had been created. Customer service confirmed there were two orders, but simply told me to return the duplicate order using their standard returns process. I explained that I only intended to place one order and that the duplicate was caused by the checkout/payment issue on their website, not by me changing my mind or accidentally ordering twice. Despite this, they kept repeating that I must print a return label and take the parcel to a UPS drop-off point myself. There is no convenient UPS point near me, so this is not really a “free return” when I have to spend my own time correcting a problem caused by their system. I am not refusing to return the duplicate item. My issue is that Onitsuka Tiger has taken no responsibility for the inconvenience caused by their checkout error and has refused to offer a reasonable solution such as courier collection. Very disappointing customer service.

HONTEUX : j’ai reçu 2 pieds gauches avec 2 tailles différentes, 43,5 et 44. Le service client est incompétent parfois même méchant , je me suis même senti parfois agressé et aucun geste commercial n’a été proposé. Ils ont mis 1 semaine à répondre à ma demande de retour alors que je les appelais tout les jours et qu’on me disait que ma demande serait prise au plus vite… Désastreux, commandé sur ZALANDO elles sont au même prix et vous serez sur de ne pas avoir de problème.

It's been two weeks since my order and it hasn't even been dispatched yet (1-3 business days was the delivery estimate). I emailed customer support on Day 7, it took them two days to respond in which they said they'll "check with the warehouse", and I've heard nothing since. I've now asked for a firm delivery date or an immediate refund. Based on the reviews here, it seems this experience is far from unique. How they're still in business in EMEA with this level of service is a mystery.