Onitsuka Tiger is one of the oldest shoe companies in Japan, tracing its history back to the formation of Onitsuka Co Ltd in 1949 when 32-year-old former military officer Kihachiro Onitsuka started his company with the hopes of raising postwar youth se...
Onitsuka Tiger (onitsukatiger.com) has 221 customer reviews on Five Star Index, with an average rating of 1.6 out of 5.
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221 approved reviews, newest moderated first
Izad M.
Still waiting for my shoe nearly 2 weeks after ordering. They said UPS has backlogs that causing this delay. Why can't they just find another courier. I read worse horror stories from other customers. I wish their warehouse is in the UK rather than from Germany.
Mr M.
Awful customer service - their customer email just bounced constantly and when I finally got hold of them to ask for a refund (as the shoes were sent to the wrong address and rejected and returned) they just told me to wait and to try to track them down. Then a month later I sent screenshots showing the shoes had been lost and zero response. I am still waiting since their one email response of 6 Feb.
Gaurav M.
Unrealistic and awful quality ….. most untrusted event ever I have noticed in any shoe.
Pit P.
Ordered two pairs (in Sept. '22 and Jan. '23), got very quickly great looking shoes in good quality.
Pierre T.
J’ai commandé 2 paires OT-FR00001144 , fin novembre 2022. J’ai reçu 1 paire. Depuis lors, je ne cesse d’adresser mes demandes par courriels, aucune réponse, et appels au service clientèle qui restent sans suite. Je « pense » comprendre que la seconde paire, pourtant débitée de mon compte, ne me sera jamais adressée. Site pas sérieux, à éviter !!!!
MG
Two things I'd never experienced: being sent the wrong size and not being able to repurchase at the original sale price. Only company of its type that I know of with this policy and that doesn't respond to emails or call back when they promise to. Unbelievably bad customer service.
Payal B.
Good brand like Onitsuka getting a bad name by the worst online customer service. Ordered shoes. After 2 weeks of promises of despatch any day, without warning order cancelled. Very disappointed
Consumer
Absolutely unbelievably BAD experience. I ordered the wrong size and had to PAY for the return and then they said the shoes were in an unsalebale condition. They had NEVER been worn and it was impossible that they were unsalable. Make sure you photograph the item you return as these people are really dodgy. A terrible experience. I am in for a fight to get my money back which is not fair.