GoodyReviews of ongoody.com

The slowest service ever. Its been 1 month and a half and didnt receive my gift. They said one week ago they will put the gift on express shipping, still didnt ship after they have lost my first shipment. Who would wait so much for this, just buy a giftcard of amazon instead and give it as gift than using this.

Recently received a Goody for a birthday gift. I am always on the move, so ability to switch the gift (amazing!), and also ship to a location that I am in was superb. I am someone that is both cost and environmentally conscious, so getting what I really want and need in the moment was fantastic.

Major issue is if you want to exchange a gift for a more expensive item that you are willing to pay the difference, they have no way to do it. Same for a less expensive item no credit will be issued. Great business model for Goody! Bad for the consumer.

My employer "gave" employee gifts through this entity this year. The platform auto-updated my address to an incorrect, nonexistent address after I completed my order so that while the item shipped immediately, it never arrived. I reached out to customer service and they responded promptly, saying they would reship to the correct address. The item was shipped again but still to the incorrect address and returned to sender. I reached out again and now the item is unavailable. Company tried to insist the issue was on my end and that I should provide a different address. Um, no, I don't have multiple residences, use the correct address. They finally offered me a chance to select a different item and now there are shipping delays. Originally ordered Dec 9, it's now Jan 14 and I suspect this "gift" will never arrive. Giving 2 stars because the customer service does reply quickly.

I ordered holiday gifts for my team of 50, plus one extra for myself to ensure everything was as expected. After taking our payment and confirming shipping, the company informed us that the items were out of stock and offered a swap. Unfortunately, the only option available was to donate to charity, leaving my team with no gifts. This experience was deeply disappointing. A basic requirement of e-commerce is keeping accurate track of inventory to avoid selling items you cannot fulfill. This situation felt like a bait-and-switch, and we regret not choosing another company. We will not be using this company in the future and cannot recommend them to others. --------------- Updating review to say they did send gifts that were equal or more value after we complained and my team was happy with the result. -----------------------------------------------------------------------------------------Updating review to say that after we reached out the team offered to exchange the gift for a similar item at a higher price. Once received I will be back to update the review. Overall the experience still was not quite what we hoped for but I do like that they reached out to fix it. I will still most likely purchase gifts myself in the future to avoid this.

Fast customer support response, but huge lack of ability in righting the wrongs. This principle should be a no brainer for a startup to succeed. I was gifted from a vendor of ours and the address autofilling on the platform did not respect my address choice (which was correct). The platform chose to ship to a default, random address upon getting my order confirmation. Reached out to customer support, and they said there is nothing they can do. Now, it's just shipped to wrong address and I'm sure my vendor just wasted money and same with Goody. Great idea, but not recommended and I don't see them succeeding until they start becoming more customer-centric and fix obvious issues in their platform that probably impacted way more people than myself.

I was psyched by the premise of gifting internationally without having to worry about gathering addresses or shipping, but this has been an absolutely terrible choice. Despite registering gifts a month before Christmas - and having them claimed by the recipients immediately - it is now December 22nd, and the gifts haven't even shipped yet. I will NEVER use Goody again. The promise of convenience does not matter if they can't get the gifts out the door in a reasonable timeframe. ESPECIALLY when the recipient knows the gift is coming.

The ease and variety of sending a gift to our employees in 13 countries. They still need improvement in gifting our teams in our Asian countries...China and Hong Kong. This platformed has made my job so much easier supporting a global team!