Isaiah M.
What they tell you doesn't match what they actually deliver.
* edit - They did issue a refund about 6 hours after I wrote this review once it was sent back to their technical department. I do appreciate that, and really wish they would have had those features. Their online subscription platform made it seem that your gift will be shipped out with custom branding and color schemes with your company. On top of that they said they would send a card to the client. What they don't tell you is they are only digital cards and branding, so when your client gets a gift they don't know who it is coming from, and the shipping receipt only has a small little line they most likey wont read. I was going to use this so my clients could get a gift and then easily see a thank you card and a QR code to leave me a review on my google platform. Upon speaking with them they would not refund my money for the subscription even though I used the platform once and it was a lack luster experience. They kept saying I misread something on their site even though I sent them screenshots of them advertising their custom packaging, branding, and card that would be delivered with the gift. I'm not worried about getting a $200 refund, but thought the customer service and their understanding would be much better. They advertise as a VIP solution but the service and support on the backend is not worth signing up. On top of it I selected the Cravory cookie package as I was going to test it out before actually using it with my clients. It was one of their top recommended packages. The cookies were terrible and dry, my toddler wouldn't eat them and neither would my dogs. We gave them to a neighbor, and they agreed they were horrible and threw them all away. I would not want to send gifts to my clients that seemed to be cheap and of poor quality.