GoodyReviews of ongoody.com

I used this platform to send holiday gifts to my team. I had to go in and add my payment information several times even though I can see the correct information in my dashboard. Several of my gifts are still "in processing" or "accepted" after 30 days. When you contact customer support, it's just a bot that makes no sense in its replies and sends you on a circular reference. I will never use this site again. Very embarrassing and time consuming to tell employees I am still figuring out where there gifts are.

My employer "gave" employee gifts through this entity this year. The platform auto-updated my address to an incorrect, nonexistent address after I completed my order so that while the item shipped immediately, it never arrived. I reached out to customer service and they responded promptly, saying they would reship to the correct address. The item was shipped again but still to the incorrect address and returned to sender. I reached out again and now the item is unavailable. Company tried to insist the issue was on my end and that I should provide a different address. Um, no, I don't have multiple residences, use the correct address. They finally offered me a chance to select a different item and now there are shipping delays. Originally ordered Dec 9, it's now Jan 14 and I suspect this "gift" will never arrive. Giving 2 stars because the customer service does reply quickly.

While Goody is easy to use and has great catalogs, we would not have used the service if we knew how it operated. We gave employees an option to use up to $65 on items. What Goody did was if an employee chose a lower priced item, Goody would still charge full price and then put the remainder in a funding account. So we will always have a balance sitting in the account. That's not how we would choose this to operate. We should only be charged for what was redeemed, not the "up to" amount.

I was sent a gift link from Goody 10 days ago and ordered a gift that same day. Til this day, I have not received shipping information concerning the item I ordered. I sent a them an email to get an update and I have yet to hear back.