GoodyReviews of ongoody.com

I ordered holiday gifts for my team of 50, plus one extra for myself to ensure everything was as expected. After taking our payment and confirming shipping, the company informed us that the items were out of stock and offered a swap. Unfortunately, the only option available was to donate to charity, leaving my team with no gifts. This experience was deeply disappointing. A basic requirement of e-commerce is keeping accurate track of inventory to avoid selling items you cannot fulfill. This situation felt like a bait-and-switch, and we regret not choosing another company. We will not be using this company in the future and cannot recommend them to others. --------------- Updating review to say they did send gifts that were equal or more value after we complained and my team was happy with the result. -----------------------------------------------------------------------------------------Updating review to say that after we reached out the team offered to exchange the gift for a similar item at a higher price. Once received I will be back to update the review. Overall the experience still was not quite what we hoped for but I do like that they reached out to fix it. I will still most likely purchase gifts myself in the future to avoid this.

The ease and variety of sending a gift to our employees in 13 countries. They still need improvement in gifting our teams in our Asian countries...China and Hong Kong. This platformed has made my job so much easier supporting a global team!

The product was excellent and my friend was very happy and surprised which made me happy too so I’m calling it a success! However, there are some things that really made this first time user break out in a sweat and panic . Can we talk about the app? It is not very user friendly especially for a first time user and I almost went with a competitor company simply because their app was easier to understand and place a planned order. The next thing is that the delivery was 3 days late. In my friend’s case, she was supposed to have been already in another city by that date but by just luck her schedule changed at the last minute and she was still there and received her gift. Otherwise she would have been halfway across the country and in a rural area in the middle of Texas so that would have further delayed her delivery I’m sure and I would not be a happy customer at all writing this review. However, it did work out and she got what I paid for and I still might (emphasis on “might “) use your company again but really hoping that app gets a makeover!

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