One MedicalReviews of onemedical.com

Long time customer in San Francisco. Loved One Medical's focus on patient experience. The practitioners listened to what I was telling them and cared about my health outcomes. It was super easy to get an appointment or change PCP as needed. Very much wish I had something like that in Detroit.

Work for myself, so no medical insurance. Signed up for One Medical through Amazon. All they cover is a virtual visit that instructs you to go to an office. I asked how much the office visit would cost and she said someone would call me back in the next day or 2 to let me know what the office visit is going to cost. What a waste of money, as they don't refund any per of the yearly fee. There are other virtual clinics you can sign up with that offer much better care.

Went to see a PCP there and she was great, however BE AWARE One Medical charges EXTREMELY HIGH fees for a regular office visit. I was unexpectedly **billed almost $1100 for a ~45 minute office visit** of which I now have to pay the majority under my HD insurance plan. They were NOT willing to provide any information about the expected cost of the service when I asked repeatedly prior to the appointment. If you are expecting more than a co-pay, GET THE FEE IN WRITING before deciding whether it is worth it to visit this office or any other One Medical provider.

when I moved to Tucson AZ I was referred to this facility by my health insurance provider. This was four years ago going on five. I called to speak with the NP that I had last seen in October 2023. I was not allowed a phone conference with her but some other person did call to inform me that I would not be allowed to speak with her but that an in office visit would be required and that I would be considered a new patient. I then learned that this facility has been purchased by Amazon. I'm stunned at this revelation and told Samantha that I would not be returning to their facility and I would be contacting my health insurance provider with details of this situation. Also advised them that this situation is not, as of this date, resolved. I'm 84 yrs old people, not brain dead. If you're taking the time to read this, please consider investigating your association with this facility. In my four years going there I cannot say it was a pleasure; but a real nightmare...

Used one medical for years, happily before Amazon took over. Everything changed and they are not available on weekends, not many MD doctor options , most of them are now students or nurses. Also, all the good doctors have left. Good job, Amazon! They knew we don’t need any support on our insurance system.

one Medical refuse to refer me to get a full body MRI and they refused to refer me to a pain doctor they have the worst doctors they refuse to treat you and diagnose you and I am going to be filing a lawsuit with a medical malpractice attorney

The pros: The doctors, nurses and technicians were nice. The cons: The doctor misdiagnosed what she thought was a mole (it was in fact a cyst that could only be surgically removed). I was recommended a cryotherapy to remove the mole (which was in fact a cyst), and was told by One Medical staff that it would be covered 100% by my insurance. After ~15 minutes of cryotherapy with a technician, I was charged $793.58. When asked about insurance coverage, I was told that since I haven't met my deductible for the year, I need to pay 100% of the bill. I spent hours on the phone with One Medical billing department; basically, they had no intention of adjusting the bill, and they were not not going to follow up about the misdiagnosis. I also called Blue Shield of California (my insurance), and learned that Blue Shield has no power to adjust the bill as it came from One Medical. The phone call with Blue Shield was still informative, however, in that I learned that One Medical basically maxed out all possible charges for their (misdiagnosed) 15 min technician treatment. Now I'll know to avoid One Medical until they know how to correctly diagnose their patients and not misinform them about the charges.

I used the One Medical service through the Amazon app to get a 30-day refill of a prescription medication. The process is quick and easy. You can choose a video visit or a text-only visit. The text visit was $29. I got a response within a few minutes from a nurse practitioner and the refill was sent to my pharmacy. The entire process took 30 minutes. I would definitely use the service again.