One Medical is committed to providing the best primary care through exceptional quality, a world-class experience, and second-to-none technology. Our highly-rated doctors take most insurance plans and are accepting new patients.
One Medical (onemedical.com) has 340 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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Hospital & Emergency · IRVINE, California
Excellent
Hospital & Emergency · San Clemente, California
Excellent
Hospital & Emergency · Anaheim, California
Excellent
Hospital & Emergency · San Francisco, California
Excellent
Showing 3 reviews with 3 stars · Clear filters
Gwen P.
i have been with One Medical (previously Iora) and have been satisfied but lately have been disappointed because I make an appointment with one person and they switch the caregiver without even letting me know. I was disappointed recently when that happened and I didn't feel like the caregiver seemed knowledgeable so I left without getting care. My original appointment was with someone else.
Syl S.
It used to be great before they got bought by Amazon. Now it’s just ok. Still happy with my PCP and didn’t have any issues with billing. But messages often get mixed up, sometimes the admin is replying and the info is doubled or doesn’t go thru at all. The visit time also got cut. It’s convenient (and offices are pretty )but not fantastic like it used to be.
CJ
The care and access is pretty good generally although we had several primary care physicians leave. The referrals to specialists and Urgent Care by One Medical have been excellent. However, their program for mental health “Mindset” seems to me a scam. They charged ridiculous amounts for so-called evaluations for which they did a short online interview. Luckily my insurance paid most of it. The assigned therapists canceled repeatedly on little notice, with no excuse. It seemed that the therapists took this as an unimportant side job. The program supervisor insisted on periodic sessions to check in and charged for those sessions, despite that I had no more than one or two actual sessions with the assigned therapist so I quickly left that program. Overall, One Medical provided care with a low price tag paid for by my health insurance and a copay so the value was good. Nevertheless, I have found a nearby internist who accepts my insurance and moved my care for better access to my primary physician, who follows up more closely than One Medical. One Medical may work for you if you have health insurance that One Medical accepts as in plan.