SHM
I've read the negative reviews
I've read the negative reviews. I just have to say that's not been my experience at all at One Medical. Maybe I'm just lucky. The reason I signed up with them was because of the horrible medical care I was getting "in the wild" -- appointments scheduled months in the future, sitting in waiting rooms for hours despite an early morning appointment, being hustled through a three-minute visit without resolution of the issue, recourse or followup. It was why I stopped getting annual physicals for 20 years. In fact, I saw it after I became a One Medical member but it was from referrals to outside specialists for a condition that my One Medical doctor caught and that a non-One Medical MD completely missed. In July 2022, at my first visit with my current One Medical physician, my intent was to find out why I had discolorations around my ankles. She explained that it was probably lack of exercise and my COVID weight and how the legs are like a second heart to move fluids pooling in the legs. She was right about both but that's a digression. She ordered a full blood panel and called me two days later to tell me that my PSA was elevated and that she was referring me to a urologist because she said it was a 50/50 indication of prostate cancer. That's when the clown show started again with the larger medical establishment, particularly at Mount Sinai: dropped appointments (but not being told it was dropped until I showed up for it), doctors losing test results, refusing to do telehealth visits only to deliver 30 seconds of news, being railroaded into scalpel surgery when I was a candidate for non-invasive stereotactic radiation surgery. I stayed in touch with my primary care MD at One Medical as she helped me to navigate my way through the substandard care I was getting elsewhere, including me firing my unhinged and ethically-challenged surgeon fifteen minutes before being wheeled into the OR. I finally landed at Weill Cornell/NY Presbyterian, which did a fabulous job. Five stars for them too. But it was literally a year of hell with outside practitioners from the time she notified me about my PSA until it was finally resolved at NY Presby. I really couldn't have done it without her. She's remained bullish about me getting at least semi-annual wellness visits with blood tests. Last year, I fell on some funky concrete stairs while carrying a heavy pressure washer, landing on my knee. It was incredibly painful and my leg was turning every color of the rainbow. I called One Medical. My doctor was on vacation so they sent me immediately to their Brooklyn Heights location to see a nurse practitioner who was concerned about "partition syndrome", referring me to NYU Langone's Level 1 trauma ER. I don't know how she did it but as soon as I signed in I was sent directly to an ER doctor despite a waiting room full of patients for a sonogram and X-ray. It turned out not to be anything serious but that One Medical NP took enough interest in the case to push it through the bureaucracy elsewhere. I understand that One Medical isn't a hospital or even a clinic. They're concierge GPs who mostly just watchdog your health. If it's anything serious you get sent elsewhere. It was a One Medical doctor who saw signs of potential brain trauma in a good friend of mine and referred him out to NYU. It turned out to be a glioblastoma and he didn't make it. But he was pleased with One Medical because they saw him that very day about his blurry vision when his regular doctor gave him an appointment two weeks away. I work in public health. I know the real standards of care in NYC. I've never had to wait more than two days to book an appointment at my Smith Street One Medical facility nor wait more than 20 minutes for that appointment. And I always get my same doctor unless it's for vaccination or blood draws, when it's appropriately an NP.