One MedicalReviews of onemedical.com

One Medical gave me the complete run around after a very serious injury. Don't trust them with anything. They don't care about their patients at all. It's a complete waste of time and money.

Total trash. They say you can get help for simple issues then try to funnel you into expensive doctor visits for things that are minor and only need an antibiotic. They literally act like you are some kind of junkie trying to get opiods. Seems like a scam just to send you to their crap doctors. don't waste your time. More billionaire BS and no help for those who can't afford expensive in person visits. Very rude and unprofessional also.

No doctors available in San Francisco. If we want care TODAY we have to go to the emergency room. Prior to Amazon's ownership, more doctors were available. AVOID THIS SCAM. Do not sign up for One Medical

I used their virtual care and spent 5 minutes with the nurse online. She said she couldn't help, doesn't know the diagnosis and asked us to go to the urgent care. Later, we received a bill for over $100 for the 5 minutes useless call. Complained to the billing department and they refused to recode it. So, expect no help and big bill anyway. I also scheduled a 5 min follow up call with a nurse about the treatment I received in their office a few days ago as I didn't get any better. They billed me about $200 for the 5 minute call. My insurance company told me they billed for 30 minutes for this. I will not use their virtual care anymore.

I needed two prescriptions refilled after moving to another state and primary care doctors accepting new patients in my new area wait time was 120 days minimum. I signed up for One Med in the morning around 10:00 am and had a virtual tele call from a nurse practitioner by 12:00 pm that asked me to confirm a few health questions, and she placed a prescription order with CVS that I picked up @ 4;00 pm the same day so it was very convenient to deal with One Med for something as simple as this. I have to say that the scripts were simple, high blood pressure meds and type 2 diabetes meds so nothing exotic. I will say that I had a hard time navigating the App as they force you to use an App on a smart phone in lieu of your laptop etc. I guess I'll get used to navigating the App so overall for my experience it was a 10 for my prescription refills and a 5 for ease of App navigation.

Impossible to know how much you’ll be charged. Why bother paying a monthly fee PLUS whatever surprise bill comes later depending on your insurance. I’ve used a few different virtual doc services over the past several years and the charge was clear upfront. And it was WAY less than the surprise bill I got from Amazon after a routine visit (which ended me up in Urgent Care with a doc telling me I should have been sent for an in person visit for that type of issue AND not been on the med prescribed. I’m less upset about that than the large surprise bill on top of the monthly fee. What is the point of this?? How is it beneficial?? If you don’t have AMAZING insurance, use literally any other telehealth company for a virtual visit for the same experience & WAY less money. Those companies at least don’t hide what you might be billed later! The fee is clear and paid upfront. So upset.

I've had nothing but good experiences with One Medical. Any time I've needed to see a provider remotely or in person, I've been able to. For example I just needed an antibiotic on a Sunday and was able to do a telehealth call to get one. The providers are always knowledgeable and act with care. I wish it didn't cost so much but I feel the value when I do thinks like pop open the app today to schedule an annual exam.

We recently tried One Medical via Amazon. This service was advertised as a $49.99 virtual healthcare visit.  Upon learning that we were not physically in the US (we were in France at the time) the doctor said that he is not able to consult. Following my short explanation of the issue, he reiterated that he could not help and I should be seen in person at an urgent care type facility.  This entire call lasted less than 5 minutes.   Imagine the surprise when, a couple of weeks later, I received a bill for $230 with reason as “New Patient Office Visit: Complex”.   I reached out to One Medical saying that (1) this was not an office visit (2) it certainly wasn’t complex and (3) the rate for a video consult is $49.99. All I received in response was a convoluted boilerplate saying that somewhere/somehow I had picked a different path than Amazon’s advertised $49.99 service, resulting in much higher billing for the same service. This response totally ignored the fact that it was not “an office visit” and there is nothing “complex” if the physician is unable to consult.    My subsequent email reiterating that this was not an office visit, that the virtual meeting lasted less than 5 mins, was by no means complex and the only outcome was the suggestion to go to an urgent care facility went unanswered. Yet the bills just keep coming. To me, this is a clear case of bait and switch wrapped around overbilling with incorrect service description. Needless to say, I have no plans to pay this outrageous and improper bill. Moreover, if One Medical do not address their disengenous practice of claiming a brief and utterly useless chat with someone who was not able to offer any medical opinion or input as a “complex visit”, I plan to broadly expose this practice on social media, and report it to compliance, health authorities, consumer protection as well as to Amazon executives as they should re-evaluate their relationship with such a shady operation.