One MedicalReviews of onemedical.com

Staff was amazing

This was a free service to use from my company. I was a little skeptical about it. I ended up giving it a try. They have incompetent providers working here. I was misdiagnosed right off from the start and asked to go to an in-person visit. In-person visit for a basic issue? Umm no thanks. If you can’t tell the difference from normal vs abnormal through Telehealth what makes you think an in-person provider will be able to help. Never again using this garbage!

Patients should be aware that One Medical claims there are no charges during the 14-day trial period. However, after completing a visit scheduled during that time, patients will be billed — despite being told otherwise by One Medical staff. In one case, the team acknowledged that incorrect information was given (confirmed through recorded calls), yet still refused to waive the charges. A fair resolution was proposed: apply the advertised pay-per-visit fee (listed on their website as $29 to $49) and cancel the membership. Even this was declined. Customer service interactions are disappointing. Representatives consistently talk over the patients, are dismissive, and ultimately point to the website fine print instead of taking accountability for what their staff communicated. Anyone considering One Medical should proceed with caution. It’s strongly advised to get any information about charges or policies in writing and not rely solely on what is said by staff over the phone.

I was charged $600 for a PHONE CALL requesting sleep meds. The meds prescribed are absolutely horrible on top of everything else. In addition, I was given estimates for 5 tiers of care/complexity - this was SECOND FROM THE TOP. What is the low complexity, 'hi, bye'? Really terrible Also tried to call and was told to request a callback. BUT, they never called back. What am I actually paying for?

I had an extremely disappointing and costly experience with One Medical. Over the course of a long-term relationship with them, I spent thousands of dollars on doctor visits, referrals, and labs, expecting at least basic care coordination and record-keeping. Instead, I found that their doctors do not maintain detailed clinical notes, and lack the expertise to manage complex or chronic conditions beyond routine visits. Despite outside specialists formally diagnosing me with a disabling condition and recommending long-term disability, and even writing a formal letter for SSA, when it came time to complete a simple RFC (Residual Functional Capacity) form — a standard part of the disability process — One Medical refused to assist. After a long period of charging me for appointments, tests, and referrals, they ultimately abandoned me when I needed critical documentation to protect my health and livelihood. One Medical markets itself as "care-centered," but in reality, their system is fragmented, inattentive, and not equipped to support patients with anything beyond the most basic short-term needs. I would strongly caution anyone with chronic, disabling, or complex medical issues to seek care elsewhere. For context, my experience is related to NJ and NY offices.

I thought it is part of the amazon and will have good services. But this is totally third class. When I went to meet the doctor, she prescribed a most expensive dedications that will cost $750 per month out of pocket when there is an alternative available for $20 co pay. It took the doctor over a week to give this alternate medication. In the membership fee there is nothing free. Everything they will charge. Even if you want a simple prescription like doxycycline , you need to pay their consultation fee of $100 and up. This is day light robbery. They want you pay $10 a month so that they can rob you for ever.

I had my visit via text everything went smoothly until after the visit. I entered my insurance information and was told it would take 8 days to get a response about insurance coverage from Amazon Pharmacy. I decided after 7 days I decided to change the pharmacy to a local one that already has my insurance in hopes it would expedite the process. The providers refused to resend my rx to the local pharmacy. They wanted to make things more complicated and have me ask my local pharmacy to call the Amazon pharmacy for a transfer. As a provider myself it is very easy to resend a prescription and avoid the hassle. In my treatment plan it stated I could just send the new pharmacy info to the provider, but in another section said I needed to have the pharmacy request transfer. Considering there was conflicting information on my treatment plan in regards to rx transfer you would think they would send my rx for me as part of good customer service, but no. Then I get an email stating my prescriber has not responded to prior authorization requested I follow up with the provider only to find out they do not complete prior authorizations, so I basically wasted my time and money on a visit for medication I can’t get. This was a waste of my time and money. Hopefully they will fix these issues. As providers transferring prescriptions and completing prior authorizations are a necessary function of providing efficient and quality healthcare. It shouldn’t be fragmented like this.

Have you ever met health clinics with fake bills, incorrect invoicing with random doctor's name? If not,pls land to the one medical space. I was billed a copay for lab orders through my cigna PPO insurance which never needed any additional payments anywhere. My previous history of 2 years ( which i am ending now) shows as well that no lab orders were charged by them last year. Recently, they added a fake doctor's visit ( Dr. KEVIN c Fell), whom I never ever met. The issue was recognized by their team and Cigna and was to be reprocessed for cancellation. Fun part is ... the billing department is chasing me to pay that fake amount in the name of some Kevin's visit. I have written to them and haven't received any response yet. But I have determined to take any level of escalations if this fakism is encouraged. I think it's important to reconsider others over One Medical for authentic services and bills.