One MedicalReviews of onemedical.com

Healthcare is sacred, guided by the timeless principles of the Hippocratic Oath. There should never be a two-tiered system where access to care depends on political affiliation, beliefs, race, or religion. Nothing is more egregious than a medical professional violating that oath for ideological reasons. Nothing is more heinous than a medical provider who violates their oath due to political beliefs. However, the culture at One Medical, influenced by progressive ideology, has led to some providers who appear to compromise their professional oath. I experienced this firsthand. Despite lab work that flagged multiple serious comorbidities--with critical results highlighted in red--my provider at One Medical offered no treatment plan: no medications, no referrals, no follow-up. When I advocated for myself, suggesting potential treatments based on my symptoms and lab findings, she dismissed them outright without consideration. After I expressed my frustration and filed a complaint with One Medical, they terminated my account. I am seeking legal advice to file a lawsuit against this company and its parent company, Amazon. It's unacceptable that in a country where I contribute as a taxpayer, I am denied basic healthcare due to ideological biases.

The physician spent 3 minutes with me to tell me he couldn't see me and charged $470 that insurance could not cover. He literally said seven words to me..."you will have to come into see me". I sent several notes to one medical assuming they would recognize that at best it was miscoding and at worst fraudulent. I received canned responses. I canceled my subscription.

When one medical took over they promised to keep the same staff as before and would provide a better service, None of this is true as their are not hardly any of the previous staff. The nurses wing seems half empty and the doctors that are there only stay a few weeks or a couple of months. the surgery always appears to be almost empty. Do not sell out to this company. Not worth the one star.

Such a disappointing experience from One Medical- Amazon. I was so excited about trying one medical. Their billing and coding department was awful to interactúe with. The fees are si high even for tele services. I wish I had read rhe reviews before signing up.

Please stop having your admin staff use ChatGPT to respond! Recently I had a billing question about why One Medical no longer forwarded my insurance information to Labcorp when doing bloodwork. Someone replied saying it’s not their job to do that and they never did that. When I responded saying this was new behavior as of this year, I got a response saying the exact same thing as the first message but written by an LLM (probably ChatGPT). It gave no new information and I’m pretty sure they just copy and pasted the original message and asked for a new version but more verbose and to keep a “warm” tone. I’m used AI enough to know when something is written by an LLM. Protip, real humans don’t excessively use em dashes. It’s also a dead giveaway when someone completely changes their written style in the next message. Most importantly, my question about why they used to forward my insurance information but no longer was never answered. One Medical has become much worse since acquired by Amazon.

It's basically impossible to cancel my membership $199. I've spent days trying to get it canceled, have reached out to them multiple times only to get automated messages from a bot that explains how to do something unrelated 0/10 would not recommend.

I have been a patient at One Medical in the DC area for about 6 years. The doctors and staff in each office have been wonderful. But administration and scheduling is ridiculous. I had to have a colpo last year and since my PCP isn't trained I had to see a different doctor. I have a low grade cervical lesion that needs to monitored. I couldn't schedule through the app because she isn't my PCP, and they said she is not taking new patients. I am NOT a new patient! And I have a literal request from this doctor to schedule with her in my app. I get it scheduled, an early morning 7:50am appointment 25 miles away in DC (I'm out in VA). While I'm getting ready I get a portal message that I didn't look at, because I assumed it was my bloodwork results from the week before and I get on the road because I was running late, pay a toll to go on the expressway. So 15 to 20 minutes AFTER the portal message they call me to tell me my appointment was cancelled. Like things happen, totally get that, but WHO DOESN'T pick up the phone and call the 1st patient on the schedule immediately? You think everyone is keeping up with portal messages? So then when I have to reschedule, which again, can't schedule through the portal so I have to go though messaging and I get the whole you're not a patient of hers, again. YES I AM, how many times do I have to say this, don't you people track notes in the system???? When I express my frustration, she says "emergencies are unavoidable." I'm not frustrated over there being an emergency and cancellation!!!!!! I'm frustrated over no one picking up the damn phone and calling me immediately so that I wouldn't have gotten on the expressway that has a $20 toll! Then she says someone will get back to me to reschedule, but nope, I need to send another message 4 days later to get it rescheduled. So I finally have my appointment, and my pap came back saying my lesion is changing. Again, have to schedule through the app for my Colpo. Today, I get a cancellation of my appointment through the app, no phone call, just a message telling ME to call or reschedule through the app, which AGAIN, I can NOT schedule though the app. I call, get put on hold for 15 minutes and then she can't help me or get me to the people who can. So I have to message again. Not them message me to reschedule. I have to message them. You would think that since the news of my lesion changing is concerning, they would handle this with better care. Now, everyone I have connected to has been very nice, so I can't tell if there is some level of incompetence among the admin staff or if their communication polices just suck or it's just that the system is not setup to handle specialty appointments. I pay a fee to go to one medical for convenience, ease and consistency but these last couple months have been ridiculous. As someone who works in IT consulting, Amazon has some of the best engineers in the country and they can't make some simple changes to the app differentiating between PCP and specialist visits? Why do I have to jump through hoops to schedule a damn pap or colpo??? Get your shit together Amazon. You're already being targeted by boycotts, DO BETTER!

They can't do anything at all. They won't write for simple antibiotics.