One MedicalReviews of onemedical.com

Absolutely outrageous billing practices. I had a 20-minute virtual consultation with One Medical where no diagnosis or meaningful treatment was even provided — and I was slapped with a bill of nearly $410 out of pocket. For context, I’ve had full urgent care visits (in-person, with exams and bloodwork included) that cost far less than this. This is blatant price gouging. Charging the equivalent of an in-office visit for a short video call, while providing zero actionable medical help, is unacceptable. It feels exploitative and predatory. If you value honesty and fairness in healthcare, avoid One Medical. I regret ever using their service.

Despite a local outbreak among school children here, adult teachers cannot get a COVID vaccine, even though One Medical claims they provide it. Not only don't they have it, they don't know when they are going to get it.

This seems like such a scam, I'm angry at myself for signing up. But, neither my doctor nor my son's does telehealth and sometimes you need a doctor but can't muster up the energy to go so I figured why not. Well let me tell you for 99% of the things I asked for either of us they referred us to the PCP. What a joke. Once I sent a message about getting a prescription for Wegovy but they said "oh, you will have to select a 'doctor' and have a virtual visit". Oh and of course those visits are 'extra'. So I pick someone half my state away (Yuridia Serna) and she calls me. The whole visit was a joke because of course she had to do a whole health assessment. She started asking me for dates of my last pap, colonoscopy, etc then says next you'll have to go get blood work. I've already learned a lot and know you do not need blood work for Wegovy. So anyway eventually I hang up. Literally never sent her anything of course and never spent even more $$ on blood work that had already been done by my PCP. I just went back to him and canceled this. Forget this place. They harassed me for months to pay $20 copay which I felt wasn't necessary as she refused to write the script without me paying more $. STAY AWAY. I paid the bloodsuckers to avoid them dinging my credit but I thought about it a minute lol

False advertising. It’s clearly states that they treat my condition and prescribe medication either via messaging or virtual care. When subscribed and put in a request this is the answer I received. Their answer is completely opposite than what they advertise. Their website clearly states they manage chronic conditions and prescription refills. I’m glad I did the free trial. This service is completely useless. Why tell people you treat when you actually don’t. Waste of my time. My name is Hanna, and I’m a physician assistant. Thanks for reaching out, and I’m happy to share information about next steps. I’ve also included general information about the virtual services that are included with your membership for ongoing support of your health and well-being.
YOUR PRESCRIPTION REQUEST(S)
On-demand care options, like our Discuss Common Conditions (Treat Me Now) and urgent video chat features, are great for short-term medications and medications that can be safely managed without close monitoring. Because …….. is used to treat a long-term health condition, I recommend contacting the provider who usually prescribes your medication for a refill, even if you’ve been taking the medication for a long time. If you don’t currently have a primary care provider, please let me know and I’d be happy to provide resources to help you locate a provider in your area.
If you’re unable to reach your usual provider and would like us to consider sending a one-time, short-term prescription to last until you’re able to follow up with them, please answer the following questions for each requested medication:
1. Please list the medication name, dose, and full instructions as printed on your prescription label and attach a photo of the label, if possible.
2. What is the reason you were originally prescribed this medication?
3. When did you start taking this medication?
4. Who usually prescribes this medication for you (name and specialty), and when was your last visit with this provider?
5. Could you tell me more about why you’re requesting a prescription today (e.g., unable to reach your usual provider, looking for a new provider)?
6. Have you ever experienced any side effects? If so, please describe.
7. When did you have your ……. last checked? Please attach a copy of your most recent results, if available.
8. Please list any chronic or ongoing medical conditions you’ve been diagnosed with.
Best,
Hanna

To Whom It May Concern at One Medical, I’m not sure it’s possible to feel more dismissed, more gaslit, or more infuriated by a healthcare provider than I have been by One Medical. Let me be blunt: I waited nearly two years for One Medical to have an actual doctor available in-office. My condition is complex. I respect physician assistants and nurse practitioners—but in my case, I needed a doctor. And for two years, One Medical failed to provide one. Fast forward to now: I attempted to refill a common antibiotic for diverticulitis, a condition I’ve been diagnosed with and treated for since 2022. One Medical told me they had no record of my diagnosis. None. Not the specialist referral. Not the tests. Not the prescriptions. Not the consults. Nothing. This is beyond absurd. I saw a One Medical doctor five weeks ago who specifically prescribed medication for my diverticulitis. We had a full consult about my history with it. Yet when I called to renew that prescription, I was told—again—that there was no record of my condition, my medication, or any reason to refill it. From August 25th to August 30th, I spent hours trying to get through to patient relations. Every call ended the same way: denial, deflection, and a suggestion to “just book another appointment.” That might work for someone in perfect health. But for me, dragging myself into an office just to refill a prescription I’ve already been given is not just inconvenient—it’s cruel. And the worst part? I was treated like a nuisance. Every customer service rep, every clinical nurse I spoke to acted like I was irrational for asking them to do their job: to look at my records, to acknowledge my diagnosis, and to refill a medication that’s clearly documented across my specialist network—from pulmonology to cardiology. Everyone knows I have diverticulitis. Everyone except One Medical. So here I am, stranded. The specialist who originally diagnosed me is no longer in business. And One Medical, the company that absorbed that practice, has erased my history and left me without care. If you’re looking for a provider that will ignore your records, deny your diagnosis, and treat you like a burden—One Medical is the place. If you value your health, your time, and your dignity, stay far away. I hope someone at One Medical actually reads this and contacts me. But based on your track record, I won’t hold my breath. You’ve made my medical life hell. Sincerely, Edwin H. Balder

I was looking for a new PCP when mine retired. The closest One Medical PCP was a 2-hr drive away, but I was hopeful that she would be a good fit. I got there early -- because according to One Medical appointments start on time -- and had to wait about 15 mins. When I did see the doctor, she rushed through my intake. I have a complicated medical history and expected the first visit to be comprehensive so I could receive the best INDIVIDUAL care. When I asked about continuing a medication regime I have been on for 25 years with great success, rather than saying she would not prescribe these medications, she hid behind fuzzy language, saying things like she "wouldn't be comfortable" prescribing these meds. No explanation for why. I have a Ph.D. in molecular biology, have extensively researched my medications, and probably know more about their effects and risks than she does. After 2 weeks of going back and forth over this issue, she persisted with the fuzzy language, and I have given up. She had no basis for refusing to prescribe what I've been on for 25 years, no explanation as to what would occur should I suddenly go off this medication. In short, I felt that her biases were paramount in her mind, over-riding what would be the best medical care for me. Had she been definite that she would not prescribe what I wanted at that first visit, it would have saved both of us some time and I could have started looking for a new PCP again. I won't be renewing my One Medical membership.

I couldn’t get ahold of anyone. I tried the emergency call and waited 45 mins before giving up and it’s been 15 hours since I did a “treat me now” request and no reply. It’s supposed to take 25 mins for the call and 4-6 hours for treat me now. This app sucks, what a waste of time.

Used to be a great experience. Great staff and system, but since Amazon bought it, we are left with nothing but a huge bureaucracy. This is unfair to the great doctors and staff who make up the One Medical team. Phone numbers for the various locations are no longer available leaving one at the mercy of an 888 number stuck endlessly on hold. It’s like calling the IRS or the Department of Motor Vehicles. Hint: the membership lady told me this, so I’m telling all of you: if you are trying to reach a flesh and blood human being with a question, when you enter the voicemail hell afforded you as soon as you dial the 888 number, press option 2. Good luck to all of you.