One Kings LaneReviews of onekingslane.com

DO NOT BUY FROM THEM. The service at One Kings Lane is horrendous, worst I have ever come across with home goods brands. Purchased a defective item and tried fixing it but wasn't able to myself because the item was clearly defective and reached out to them for an exchange or option to repair which I am willing to pay for so I can actually use my item and they just snub us. Won't help us at all simply because we're outside of the 30 day. I mean I just want to get my item working and they sold this item to me? Did not respond to email and told us they couldn't help at all on the phone after waiting 1/2hr. Worst still, the manager won't get on the call. Go somewhere else, don't waste your money with these guys.

Horrible. Stay away. Ordered and paid for furniture in October. Received a call from delivery in December but whoops they lost a chair. Well it is now March and they reordered the furniture yet they are still trying to deliver the old set with missing chair. Cannot get the right furniture to me and they give up so are refunding me. Funny though I went in their website and they are still selling the set I want .....for $2300 more!!!! They don’t want to deliver to me because I got a deal! Horrible horrible company who took my money for 5 plus months!

Never order anything from this company if you want to avoid an absolute nightmare. The shipping company they use, Metro, is as bad if not worse than OKL. Deliveries to our home on three separate occasions resulted in damaged property each time. We’ve had broken tree limbs from their trucks hitting them, sprinkler heads driven over which had to be replaced, driveway markers run over. The last incident was Metro driving through our yard creating a one foot deep rut 25’ long. Contacting OKL customer service is a complete waste of time. They do not care, call back when they say they will, or provide any type of assistance or relief whatsoever. Avoid this company at all costs. There are much better options out there. And based on other reviews, they shouldn’t be around long.

I am furnishing a condo and purchased numerous items from One Kings Lane. I should have read the reviews in advance. It has been one disaster after another- discount codes not credited, extremely fluid delivery dates that bear no reality to the date they committed to. Terrible customer service. I have literally spent over an hour every day the past few weeks trying to chase down the status of my orders via email, telephone. Customer service reps are rude and do not follow up. I did some research and they were spun off from Bed, Bath and Beyond last year and now are owned by a private equity tech company that I believe is called CSG Management in Indianapolis. I am planning to follow up with the attorney general in Indiana. I have also hired a lawyer to help ensure I can cancel all of the items they have not delivered. I have never had an experience like this.

I used to love this place and their customer service but something has clearly changed. Their items often come late and damaged. If you attempt to contact their customer service team, they are rude, condescending and most concerning, not helpful AT ALL. I have been routinely dismissed after an item did not show up for months. I used to be such a loyal customer investing a ton of money in their goods. Very sadly, it's no longer worth it. I will not be returning.

I purchased a throw from this company, they were running a "promotion" of 25% off any one item. I put the code into the box, it accepted the code (didn't give me any error) but the discount didn't come off the total. I purchased the item thinking that I could just send them an email and they would "adjust" my total, WRONG, I got a big long email telling me oh, that promotion didn't apply at that time and a million other excuses. She said she would talk to her manager, never heard another word and to return it they wanted to charge me a 25% restocking fee?? WHO does that, NOBODY....be VERY careful using this SCAM company, they are underhanded and should not be in business!

I wish I could give this store a negative star rating. I purchased a high end chaise lounge online. Apparently all of their brick and mortar stores are closed now. They have the WORST customer service ever. According to the an online search, they are owned by parent company Bed, Bath and Beyond. I tried to change my order, which they agreed to upon approval of the manufacturer. They told me the manufacturer approved the change, but then gave me this long story about how I had to place a new order online before they could cancel the old order. I was ordering the same product with a different arm rest. Then I was told that the first order (which I didn't want) had already shipped. Net, net, they messed up and didn't follow through in a timely manner. I spent day after day calling and emailing them. You get a different customer service person each time and they rush you off the phone and don't follow through. They rarely respond to email correspondence. If they do, it is days if not weeks later. They refuse to connect you to a supervisor. It was a disaster. I spent hours dealing with it. I finally had to contact customer service of the manufacturer of the chaise lounge directly, who was delightful, promptly responded and helped me sort out the problem with One King's Lane. Unfortunately, One King's Lane is absolutely unprofessional. By contrast, I had to change a custom furniture order at Restoration Hardware and was able to make the change on the phone in one call and everything was delivered as ordered and timely. No hassles. Great service.

I have had really disappointing experiences with OKL. Several large ticket items have arrived damaged. A console (glass broken out) I had fixed myself with a discount but a hassle. A dining table one leg was completely broken, sent back but weeks and weeks of delay another hassle. A very large Juliska wall plate came cracked in half. I haven’t ordered for a couple of years but took another chance on a large piece of art. Opening it just now, the frame is broken. I called customer service, really just wanted to get some help. The gentleman I spoke to was all I can describe as snooty, condescending and could give a sh**. I’m done with OKL.