One Kings LaneReviews of onekingslane.com

I ordered a chair and sofa from OKL on August 5 ( Miles Talbot custom made ). They were delivered on November 14 and I immediately notified OKL that the chair had a manufacturing fault. After emails back and forth a pick up was arranged for December 12. It is now January 9 - almost a month later and I still have not received a refund into my account despite my emails and being told on December 23 that my refund had been processed . As previous customers have related - phoning OKL is a case of being kept on hold indefinitely. I would not recommend buying from OKL in spite of the wonderful items they can provide. Their customer service is terrible and there are other companies who can provide much better service when things go wrong which they often do. Update on this review / situation . Although OKL responded quickly to this review and I immediately emailed them as requested - I have not had any update since regarding the money that is owed to me. Until the refund is in my bank account their words are meaningless.As demonstrated they can act quickly when it suits them otherwise drag their feet. Either this is deliberate on their behalf or their systems are so broken they cannot get things done. Next step will be to get my bank involved.

Run!!! Do not order from this sham of a company!!! Placed an order for two chairs in 11/24/23 with an estimated delivery of 12/17-12/21. On 12/20/23 I called “customer service” to inquire as to the delivery status. I was on hold multiple times after being told it would be a 5-10 minute wait to speak with someone. Nope! Average wait time is more like an hour! Finally reached a representative only to be told there was a delay.Really? Where and when was that going to be communicated to me? You have my order number, phone number, email address and home address, yet no communication. Was promised it was now going to be shipping out on the 24th of December. Ha, right on Christmas Eve, please lie to me some more. Continued to check status online only to watch helplessly day by day the shipping date change with each passing day. It is currently January 4th. Called to again as I felt I was being strung along. Asked to cancel order only to be told it was “Enroute” and should I cancel, I would incur a $300 restocking fee. More insult to injury, would not be refunded for an extended period of time as it would have to be rerouted back to the warehouse. It has already been over a month, could only imagine how long it would take to receive a refund minus the restocking fee. Decided not to be charged the $300 dollars for my “customer service” experience and cut my losses and await the delivery of the two chairs. The saga continues… The company has no problem texting, emailing me multiple times with varying promos. 10%,15%,20%off with promo code. Unfortunately I got in at the 10% off only to see the 15%off and subsequently the 20% offer. How is the consumer to know there value of the item they are purchasing?! Terrible communication, abhorrent “customer service” if any. Never again will I place an order and trust my money to this company.

This is terrible company to order from. The company has no customer service. Ordered a Christmas gift in late November and received an email indicating it would be delivered by 12/21. No tracking since or that the item even shipped. I ordered from OKL years ago with a similar shipping experience. No different ten years later. Lesson learned. Buyer Beware!

We've had two terrible experiences in a row with One Kings Lane. They shipped us broken chairs several weeks ago, which we had to go to the trouble to re-package and return ourselves. Last week, they shipped us a completely wrong table. We have been unable to get anyone to come back and pick it up, so there are two huge boxes taking up our garage. We have spent multiple hours on the phone with customer service to resolve the issue, but none of the reps have been able to help. They repeatedly tell us they will work on it and call us back, and never do, so we call again, re-explain the situation, and receive the same response again. We have asked for a manager, but "none are available". If something goes wrong with your order (which it has in 2 out of the last 2 for us), good luck fining anyone who can help. It is without a doubt the worst customer service I have experienced. Edit: Adria, thank you for your response. Before writing my review on TrustPilot, I saw your previous responses and sent an email to that address, which you suggested to others (in addition to our previous calls and emails). Unfortunately I have not heard back after following that procedure either. Reading down the list of one star reviews, there seems to be some sort of structural issue with the logistics at One Kings Lane since November, as all have similar complaints. You were able to respond quickly to this review - can you ask someone at your organization to respond to us please?

I am starting to think OKL is a total front. I ordered a simple print that was framed in golf leaf. It came in a clunky white frame and it had been framed poorly. Even the receipt inside described the product I was supposed to get, but that wasn't wrapped amongst excessive layers of packaging. Way to take down a forest to ship the wrong print the size of one's hand. That was only the beginning of the misery in dealing with this sham of a company. It took me three tries to get someone on the phone. The email they sent to which I replied with pics of the wrong item didn't go through, so I then had to get a fourth person on the phone, David Aviles who sent me an email from his account to which I replied. And that was a week ago. David has gone dark and I can't get anyone to pickup the phone. DO NOT BUY anything from this company. Next up: more bad reviews and a report to the BBB.

Are zero stars available? The worst communicators - waited 3-4 months for an item on back order, was told it was ready to be picked up, nothing for a week so called back and was told it would be another 3-4 months. We needed this in time for Christmas and now will be scrambling. Do not recommend using this company.

I ordered my two couches Feb 28,2023 and finally canceled Dec 4, 2023 after many promises of delivery. This is unacceptable. They are still selling this same couch, does anyone ever get their order? Now it is nearly Xmas and I still have no furnture. The one star is for the customer operator because they at least apologized. I even offered to come and get the couches. Do not order from this company.

Never order from this company ever!!! I waited to talk to customer service for almost an hour on hold. The person who finally “helped” me was so rude. The sales price on two items I wanted to purchase did not reflect the discount in my cart. Instead of helping me, she said they weren’t on sale and removed the discount price even though they were clearly labeled reduced! I expect them to go bankrupt like Bed, Bath and Beyond who supposedly bought them.