OneAZ Credit UnionOneAZ is a member-owned credit union serving the State of Arizona. Our mission is to truly improve the lives of our members, our associates, and the communities we serve. OneAZ offers a full suite of banking services. Members enjoy low rates on home and auto loans, lower fees for services, and the latest banking technology. OneAZ was founded in 1951. Membership is open to all Arizonans.
OneAZ Credit Union (oneazcu.com) has 544 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Nikki E.
Need help stoping a payment. Karen Sperduti was quick to respond and helped with this issue. She was prompt, friendly, and thorough. Amazing service!
Response from OneAZ Credit UnionAug 21, 2026
Thank you for sharing your experience with OneAZ Credit Union! It is Onederful to hear that our team provided you with helpful service. We value your membership and look forward to serving you again.
Samir
Charlene Jurado was great to work with on my loan. She was quick, helpful, and made the whole process easy. Really appreciated her help. Would definitely recommend her and OneAZ.
Response from OneAZ Credit UnionAug 18, 2026
Thank you for sharing your experience with OneAZ Credit Union! It is Onederful to hear that our team provided you with helpful service. We value your membership and look forward to serving you again.
Marco S.
Called for some help acquiring some documents, service was quick and Melanie was extremely helpful and got me what I needed.
Response from OneAZ Credit UnionAug 12, 2026
Thank you for sharing your experience with OneAZ Credit Union! It is Onederful to hear that our team provided you with helpful service. We value your membership and look forward to serving you again.
Stephanie D.
10 out of 10! Jennifer Martinez was absolutely amazing to work with. Jennifer was super responsive, professional, kind and made the process of my refi seamless. Thank you so much!
Response from OneAZ Credit UnionAug 12, 2026
Thank you for sharing your experience with OneAZ Credit Union! It is Onederful to hear that our team provided you with helpful service. We value your membership and look forward to serving you again.
GISCHE S.
i originally called to close the account because i opened it for the bonus that i received a few months ago and did not need the account any longer. melissa graeves was such a great customer service agent. she told me about having a propel savings account for under 10k for 3.75 percent and i checked my ally account and i was receiving 3. % but i can only give you 9999.99 to get that rate. she also told us that one az was opening a branch in surprise which is 5 minutes from my home. i decided to not close the account due to the propel saving account and the new branch opening. at the time of my first call melissa did not know when the new branch was opening probably in the fall 2026 and then she even called me back to tell me it was early 2027. now that is excellent customer service. it was a pleasure speaking with her this morning. she also explained to me that i need to keep a share account with 5.00 in it to be a member. i am not familiar with credit unions and so was extremely helpful explaining everything to me. what a great conversation today.
Response from OneAZ Credit UnionAug 11, 2026
Thank you for sharing your experience with OneAZ Credit Union! It is Onederful to hear that our team provided you with helpful service. We value your membership and look forward to serving you again.
Dorothy J.
I used chat to help me with a problem that I was having with my card. Melanie Hunsicker responded immediately and explained what the cause was and directed me to a number to call regarding PIN. I appreciated her immediate response to this matter. Thank you Melanie
Response from OneAZ Credit UnionAug 7, 2026
Thank you for sharing your experience with OneAZ Credit Union! It is Onederful to hear that our team provided you with helpful service. We value your membership and look forward to serving you again.
BulldogPunch
Account went inactive. They charged "inactivity fees" before closing it with a negative balance of 87 cents and later reported me to ChexSystems for "account abuse". Do not recommend.
Response from OneAZ Credit UnionAug 7, 2026
Thank you for sharing your experience with OneAZ! We're sorry to hear about the issues you faced with your account. Your feedback is important, and we value your membership. Please know we are continually striving to improve our services. Thank you for bringing this to our attention.
Maria L.
Karen was most helpful navigating me through an issue made more problematic because I currently live abroad. She explored all options to help me. Her communication was very clear and I appreciate her thoroughness.
Response from OneAZ Credit UnionAug 7, 2026
Thank you for sharing your experience with OneAZ Credit Union! It is Onederful to hear that our team provided you with helpful service. We value your membership and look forward to serving you again.
